microsoft / microsoft/BotFramework-WebChat

Interactive control are not keyboard accessible.

Open
#5,738 0 comments 0 reactions 0 assignees View on GitHub

Nobody has claimed this yet.

A11ySev1 A11yWCAG Accessibility area-accessibility Bot Services BotFrameworkWebChat_Web bug customer-reported HCL-BIC
Dominant language
HTML
Stars
1.8k
Forks
1.6k
Avg merge
22h 58m
Merged PRs (30d)
2

Description

Is it an issue related to Adaptive Cards?

No response

What is the PWD impact?

When interactive controls are not keyboard accessible, users who rely on keyboard navigation—including those with motor impairments, screen reader users, or individuals who cannot use a mouse—are unable to operate the controls.

What browsers and screen readers do this issue affect?

No response

Are there any code-based customization done to Web Chat?

No, I am using Web Chat without any customizations except "styleOptions".

What version of Web Chat are you using?

Latest production

Which area does this issue affect?

Others or unrelated

What is the public URL for the website?

No response

How to reproduce the issue?

Repro Steps: ​

  1. Open URL: Web Chat in edge browser.
  2. Ask query 'Audio'.
  3. Navigate to bot response.
  4. Observe the issue that Interactive audio control are not keyboard accessible.
What do you expect?

Keyboard focus should move to the audio control and should be actionable with enter key.

What actually happened?

Interactive audio control is not keyboard accessible.

Do you have any screenshots or recordings to repro the issue?

https://github.com/user-attachments/assets/e7ca36da-411e-4494-b56f-6d360ca317f0

Did you find any DOM elements that might have caused the issue?

No response

MAS reference

No response

WCAG reference

https://www.w3.org/WAI/WCAG21/Understanding/keyboard

WAI-ARIA reference

No response

Adaptive Card JSON

Additional context

No response

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reproducing the issue in Edge using the reported “Audio” query, then inspect the Web Chat response for the interactive audio control and its keyboard focus behavior. Done means focus reaches the control and Enter activates it, matching the expected keyboard interaction and WCAG keyboard guidance.

Written by the indexing model from the issue text.

Assessment

Domain
accessibility, frontend
Issue type
Bug
Difficulty
3/5
Estimated time
1-2 days
Activity status
Stale
Clarity
Clearly specified
Newbie friendliness
42/100

Get new issues in your inbox

A short digest of beginner-friendly GitHub issues.