microsoft / microsoft/BotFramework-WebChat

[White Label -AudioCard]: Narrator announcing unnecessary list information when focus lands on whole audio file while navigating using arrow keys.

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A11ySev3 A11yWCAG Accessibility area-accessibility Bot Services BotFrameworkWebChat_Web bug customer-reported HCL-BIC
Dominant language
HTML
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Description

Is it an issue related to Adaptive Cards?

No response

What is the PWD impact?

Screen reader users encounter confusing and irrelevant announcements, disrupting the logical reading order and making it harder to navigate and understand the page content.

What browsers and screen readers do this issue affect?

Windows: Edge with Windows Narrator

Are there any code-based customization done to Web Chat?

No, I am using Web Chat without any customizations except "styleOptions".

What version of Web Chat are you using?

Latest production

Which area does this issue affect?

Focus management

What is the public URL for the website?

No response

How to reproduce the issue?

Pre-Requisite:
Turn on Narrator

Repro Steps

  1. Open URL: https://compulim.github.io/webchat-loader/ and sign in using valid credentials.
  2. Navigate to web chat page and select 4.18.1-main.20240927.ea7a875 (30/9/2024) version and then select mockBot link under present label and then select open web chat in new window link at bottom.
    3.Navigate to white label experience chat page and type audiocard word in type your message text box.
  3. Response will appear.
  4. Navigate to the bot response using arrow keys.
  5. Observe an issue that Narrator announcing unnecessary list information when focus lands on whole audio file while navigating using arrow keys.
What do you expect?

In scan mode, the screen reader focus should only move to visible and meaningful elements that convey relevant content or interactivity to users. Hidden elements should be skipped.

What actually happened?

Narrator announcing unnecessary list information when focus lands on whole audio file while navigating using arrow keys.

Do you have any screenshots or recordings to repro the issue?

https://github.com/user-attachments/assets/3ad52b7d-6e2d-415e-98ba-5d5146fc5f5f

Did you find any DOM elements that might have caused the issue?

No response

MAS reference

No response

WCAG reference

No response

WAI-ARIA reference

No response

Adaptive Card JSON

Additional context

No response

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Reproduce the issue at the linked webchat-loader URL using the specified 4.18.1-main version, mockBot, White Label experience, and Narrator. Inspect the AudioCard focus behavior while navigating with arrow keys, then verify that unnecessary list information is no longer announced and that meaningful visible elements remain accessible.

Written by the indexing model from the issue text.

Assessment

Tech stack
html
Domain
accessibility, frontend
Issue type
Bug
Difficulty
3/5
Estimated time
1-2 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
38/100

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