[White Label -Audiocard]: Narrator announcing twice information as heading level for BotFramework Test text.

Is it an issue related to Adaptive Cards?

No.

What is the PWD impact?

Screen reader users rely on clear and non‑redundant announcements to understand page structure. Repeated heading information causes confusion, increases cognitive load, and may lead users to believe multiple headings exist when there is only one.

What browsers and screen readers do this issue affect?

Windows: Edge with Windows Narrator

Are there any code-based customization done to Web Chat?

No, I am using Web Chat without any customizations except "styleOptions".

What version of Web Chat are you using?

Latest production

Which area does this issue affect?

ARIA roles, Others or unrelated

What is the public URL for the website?

No response

How to reproduce the issue?

Pre-Requisite:
Turn on Narrator

Repro Steps

1. Open URL: https://compulim.github.io/webchat-loader/ and sign in using valid credentials.
2. Navigate to web chat page and select 4.18.1-main.20240927.ea7a875 (30/9/2024) version and then select mockBot link under present label and then select open web chat in new window link at bottom.
   3.Navigate to white label experience chat page and type audiocard word in type your message text box.
3. Response will appear.
4. Navigate to BotFramework Test text.
5. Observe an issue that Narrator announcing twice information as heading level for BotFramework Test text.

What do you expect?

The element should expose a single, accurate heading role so that Narrator announces the heading level only once, without duplicate or redundant information.

What actually happened?

Narrator announcing twice information as heading level for BotFramework Test text.

Do you have any screenshots or recordings to repro the issue?

https://github.com/user-attachments/assets/f82e2518-9eed-4265-91a7-446a9e36892a

Did you find any DOM elements that might have caused the issue?

No response

MAS reference

No response

WCAG reference

https://www.w3.org/WAI/WCAG21/Understanding/info-and-relationships

WAI-ARIA reference

No response

Adaptive Card JSON

Additional context

No response

Start at the provided Web Chat Loader reproduction URL, using version 4.18.1-main.20240927.ea7a875 and the white label Audiocard flow. Inspect the DOM and accessibility information for the “BotFramework Test” text, then verify with Windows Narrator that the heading level is announced only once.