microsoft / microsoft/BotFramework-WebChat

[Copilot - Citation]: Citation is not giving result after sending it.

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Accessibility area-accessibility Bot Services BotFrameworkWebChat_Web bug customer-reported Functional HCL-BIC
Dominant language
HTML
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Description

Is it an issue related to Adaptive Cards?

No.

What is the PWD impact?

After sending the citation, no result or response is displayed, leaving users unsure whether the action was successful and causing confusion or repeated attempts.

What browsers and screen readers do this issue affect?

Windows: Edge with Windows Narrator

Are there any code-based customization done to Web Chat?

No, I am using Web Chat without any customizations except "styleOptions".

What version of Web Chat are you using?

Latest production

Which area does this issue affect?

Others or unrelated

What is the public URL for the website?

No response

How to reproduce the issue?
  1. Open URL: https://compulim.github.io/webchat-loader/ and sign in using valid credentials.
  2. Navigate to web chat page and select 4.18.1-main.20240927.ea7a875 (30/9/2024) version and then select mockBot link under present label and then select open web chat in new window link at bottom.
    3.Navigate to copilot experience chat page and type Citation word in type your message text box.
  3. Observe that citation is not giving any result.
What do you expect?

After sending the citation, the system should display the corresponding result or confirmation message, clearly indicating that the action was successfully processed.

What actually happened?

Citation is not giving result after sending it.

Do you have any screenshots or recordings to repro the issue?

https://github.com/user-attachments/assets/77167731-8bee-474f-b722-b6cb1a83e36b

Did you find any DOM elements that might have caused the issue?

No response

MAS reference

No response

WCAG reference

No response

WAI-ARIA reference

No response

Adaptive Card JSON

Additional context

No response

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Reproduce the citation behavior at the provided webchat-loader URL using version 4.18.1-main.20240927.ea7a875 and compare it with the attached recording. Investigate why sending “Citation” produces no result or confirmation; done means the corresponding result or confirmation is displayed after submission.

Written by the indexing model from the issue text.

Assessment

Tech stack
html
Domain
frontend
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
30/100

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