microsoft / microsoft/BotFramework-WebChat

[White Label- Receipt card]: After applying text spacing, card text is getting truncated.

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A11ySev2 A11yWCAG Accessibility area-accessibility Bot Services BotFrameworkWebChat_Web bug customer-reported HCL-BIC
Dominant language
HTML
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Avg merge
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Merged PRs (30d)
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Description

Is it an issue related to Adaptive Cards?

No.

What is the PWD impact?

Users may miss important content or context if part of the text is cut off, which can impact understanding or decision-making.

What browsers and screen readers do this issue affect?

No response

Are there any code-based customization done to Web Chat?

No, I am using Web Chat without any customizations except "styleOptions".

What version of Web Chat are you using?

Latest production

Which area does this issue affect?

Others or unrelated

What is the public URL for the website?

No response

How to reproduce the issue?

Pre-Requisites:

  1. Install stylus in browser and pin it in your extensions (note, same link can be used to install in edge too): https://chrome.google.com/webstore/detail/stylus/clngdbkpkpeebahjckkjfobafhncgmne.
  2. Once added, click on it (Alt +arrow keys) and tab till manage and press enter.
  3. In the new window that opens, under Actions, press Enter on Write new styles. Code area will open.

Paste the following code in that area:

  • {
    line-height: 1.5 !important;
    letter-spacing: 0.12em !important;
    word-spacing: 0.16em !important;
    }
    p {
    margin-bottom: 2em !important;
    }
    Give it a name. Example: text spacing. Uncheck the Enabled checkbox.
    Hit save.
  1. To use it, you can activate the stylus plugin on the page you want to test and check the ‘Text spacing’ (if that is the name you used while creating) checkbox.

Repro Step:

  1. Open URL: https://compulim.github.io/webchat-loader/ and sign in using valid credentials.
  2. Navigate to web chat page and select 4.18.1-main.20240927.ea7a875 (30/9/2024) version and then select mockBot link under present label and then select open web chat in new window link at bottom.
  3. Navigate to white label experience chat page and type Receipt card word in type your message text box.
  4. Navigate to the search results.
  5. Verify that After applying text spacing, card text is getting truncated.
What do you expect?

After applying text spacing, card text should remain fully visible, readable, and properly wrapped within the card, without truncation, overlap, or loss of content.

What actually happened?

After applying text spacing, card text is getting truncated.

Do you have any screenshots or recordings to repro the issue?
Image
Did you find any DOM elements that might have caused the issue?

No response

MAS reference

No response

WCAG reference

https://www.w3.org/WAI/WCAG21/Understanding/text-spacing

WAI-ARIA reference

No response

Adaptive Card JSON

Additional context

No response

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Reproduce the issue at the web chat loader URL using the White Label experience, the Receipt card, and the supplied text-spacing styles. Inspect the rendered card and its wrapping or overflow behavior; done means the card text remains fully visible, readable, and properly wrapped without truncation or overlap.

Written by the indexing model from the issue text.

Assessment

Tech stack
css, html
Domain
accessibility, frontend
Issue type
Bug
Difficulty
3/5
Estimated time
1-2 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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