microsoft / microsoft/BotFramework-WebChat

[Functional- Bot Framework Web Chat - Suggested-actions]: Incorrect functionality performing after selecting results for Suggested-actions

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area-accessibility Bot Services bug customer-reported
Dominant language
HTML
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Description

Is it an issue related to Adaptive Cards?

No.

What is the PWD impact?
User Experience:

User will get confused with the functionality of the control is incorrect and cannot access the control efficiently if the control is not behaving according to the functionality of the control.

Note:

User credentials should NOT be included in the bug.

What browsers and screen readers do this issue affect?

Windows: Edge with Windows Narrator

Are there any code-based customization done to Web Chat?

No, I am using Web Chat without any customizations except "styleOptions".

What version of Web Chat are you using?

Latest production

Which area does this issue affect?

Suggested action

What is the public URL for the website?

https://compulim.github.io/webchat-loader/

How to reproduce the issue?
  1. Open URL: https://compulim.github.io/webchat-loader/ and sign in using valid credentials.
  2. Navigate to web chat page and select 4.18.1-main.20240927.ea7a875 (30/9/2024) version and then select mockBot link under present label and then select open web chat in new window link at bottom.
  3. Navigate to Fluent UI experience chat page and type Suggested-actions word in type your message text box.
  4. Navigate to the search results and navigate to each suggestions results after selecting it.
  5. Verify the issue.
What do you expect?

Correct functionality should be performing, after selecting results for Suggested-actions.

What actually happened?

Incorrect functionality performing after selecting results for Suggested-actions

Observarion:

After selecting ''IM back as string' showing results as Unknown command: postback imback-string. Type help to learn more.

Do you have any screenshots or recordings to repro the issue?

Image
https://github.com/user-attachments/assets/7dc09dec-8bd1-4cda-92d0-60fb3ce4e598

Did you find any DOM elements that might have caused the issue?

No response

MAS reference

No response

WCAG reference

No response

WAI-ARIA reference

No response

Adaptive Card JSON

No response

Additional context

No response

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Reproduce the issue from the webchat-loader URL using the specified 4.18.1-main.20240927.ea7a875 mockBot and Fluent UI experience chat page. Start with the Suggested-actions results and selection flow; done means selecting “IM back as string” performs the intended action instead of showing “Unknown command: postback imback-string”.

Written by the indexing model from the issue text.

Assessment

Tech stack
html
Domain
accessibility, frontend
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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