microsoft / microsoft/BotFramework-WebChat

[Functional - Bot Framework Web Chat - Card Richmessage]: 'Comment' control is not functional present under 'Card Richmessage'

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area-accessibility Bot Services bug customer-reported external-adaptive-cards
Dominant language
HTML
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Description

Is it an issue related to Adaptive Cards?

No.

What is the PWD impact?
User Experience:

User will get confused with the functionality of the control and cannot access the control efficiently if the control is not behaving according to the functionality of the control.

Note:

User credentials should NOT be included in the bug.

What browsers and screen readers do this issue affect?

Windows: Edge with Windows Narrator

Are there any code-based customization done to Web Chat?

No, I am using Web Chat without any customizations except "styleOptions".

What version of Web Chat are you using?

Latest production

Which area does this issue affect?

Suggested action

What is the public URL for the website?

https://compulim.github.io/webchat-loader/

How to reproduce the issue?
  1. Open URL: https://compulim.github.io/webchat-loader/ and sign in using valid credentials.
  2. Navigate to web chat page and select 4.18.1-main.20240927.ea7a875 (30/9/2024) version and then select mockBot link under present label and then select open web chat in new window link at bottom.
  3. Navigate to white label experience chat page and type Card Richmessage word in type your message text box.
  4. Navigate to the search results.
  5. Verify the comment is functional or not.
What do you expect?

'Comment' control should be functional present under 'Card Richmessage'
Ex:
using keyboard and mouse comment action should be performed.

What actually happened?

'Comment' control is not functional present under 'Card Richmessage'
Observation:
Using keyboard and mouse No action performed after invoking the 'Comment' control

Do you have any screenshots or recordings to repro the issue?

Image
https://github.com/user-attachments/assets/f1e194a7-5bcd-42ad-90f7-da4e59a76aa5

Did you find any DOM elements that might have caused the issue?

No response

MAS reference

No response

WCAG reference

No response

WAI-ARIA reference

https://www.w3.org/WAI/ARIA/apg/patterns/button/

Adaptive Card JSON

No response

Additional context

No response

Contributor guide

Open the contributing guide

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reproducing the issue from the web chat loader URL, using the listed 4.18.1-main.20240927.ea7a875 mockBot flow and the Card Richmessage search result. Trace the Comment control entry point and verify its keyboard and mouse behavior; done means both invocation methods perform the expected comment action.

Written by the indexing model from the issue text.

Assessment

Tech stack
html
Domain
accessibility, frontend
Issue type
Bug
Difficulty
3/5
Estimated time
1-2 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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