[com.triodos.bankinguk] Activating Mobile Secure Key fails
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- Dominant language
- Java
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Description
Affected app
Name: Triodos Bank UK
Package id: com.triodos.bankinguk.325
Describe the bug
The bank offers to the ability to activate Mobile Secure Key which replaces a physical DigiPass for approving payments etc. on the app. To activate the Mobile Secure Key, the user needs to upload photos of an identity document (e.g. driving license) and a video of the user's face. I was able to upload the photos of the identity document but at the page for uploading the video, the following error message appears "Please install Google Play Services to continue". I have confirmed with the bank that their app does not support microG, receiving the following reply "The Mobile Secure Key is not compatible with MicroG libraries; Google Play services are a pre-requisite for using the Mobile Secure Key."
To Reproduce
Steps to reproduce the behavior:
- Download Triodos UK banking app
- Open the app and log in
- Click on Activate Mobile Secure Key under Feed
- Follow the instructions
- At the page where one has to take a video of one's face, the screen shows 'Please install Google Play Services to continue'.
Expected behavior
I am able to upload a video of myself and activate the Mobile Secure Key.
Screenshots
I took a log of the error that is split into two because of size limitations
part I
part II
System
Android Version: 10
Custom ROM: /e/OS1.5-20221031230909
microG
microG Core version: 0.2.24.223616-96 (f87cb98)-noen
microG Self-Check results: All ticked
Additional context
Contributor guide
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First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Start by reproducing the Mobile Secure Key activation flow on Android 10 with /e/OS 1.5 and the reported microG version, then inspect the two linked log excerpts. Determine whether the Google Play Services requirement can be addressed in GmsCore; done would mean the video-upload step proceeds in this setup, or the limitation is documented with supporting evidence.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- android
- Domain
- authentication, mobile
- Issue type
- Bug
- Difficulty
- 5/5
- Estimated time
- Over a week
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 20/100