mautic / mautic/user-documentation
[Mautic 5] Update documentation on Transactional emails now ignoring DNC setting
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- Shell
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Description
In Mautic 5 we are fundamentally changing the way in which transactional emails work. See https://github.com/mautic/mautic/pull/11786 for the background.
Current behaviour:
If a user has DNC set for the email channel, they will NOT receive any transactional emails. This is a problem as transactional emails relate to things which the user should be notified about even if they have opted out of emails - for example password reset, order updates etc.
New behaviour:
From Mautic 5, transactional emails will IGNORE the DNC setting and always be sent to the user.
This means we need to update the end-user documentation to make this abundantly clear.
⚠️ BE SURE TO MAKE THE UPDATE ON THE 5.x BRANCH OF THIS REPO SO THAT IT ONLY APPLIES TO THE 5.x VERSION! ⚠️
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Contributor guide
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Start by reading the background in Mautic PR #11786, then search the 5.x branch for the end-user documentation covering transactional emails and DNC settings. Update the relevant page so the new behavior is explicit, and verify that the change exists only on the 5.x branch.
Written by the indexing model from the issue text.
Assessment
- Domain
- documentation
- Issue type
- Documentation
- Difficulty
- 2/5
- Estimated time
- 1-3 hours
- Activity status
- Stale
- Clarity
- Mostly clear
- Newbie friendliness
- 50/100