matomo-org / matomo-org/plugin-Provider

no provider information after installing Geoip2 and ip2location with db11 database

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Dominant language
PHP
Stars
4
Forks
5
Avg merge
3h 22m
Merged PRs (30d)
8

Description

we installed the above plugins in our acceptance and it is working fine, on our production we did the same and no provider info is given, in the meanwhile we upgraded tot 3.13.5 but still no provider info.

![providers](https://user-images.githubusercontent.com/52785503/81933232-59868f80-95ed-11ea-93b7-b0f071f5aafb.jpg)

![visit_log](https://user-images.githubusercontent.com/52785503/81933263-63a88e00-95ed-11ea-8fca-555fecc67167.jpg)

Contributor guide

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First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reproducing the provider-information failure in the production setup, then compare it with the working acceptance setup. Check the Geoip2 and ip2location configuration, the db11 database, and the reported Matomo 3.13.5 environment. Done means provider information is returned consistently in the affected visit log.

Written by the indexing model from the issue text.

Assessment

Tech stack
php
Domain
analytics
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
28/100

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