matomo-org / matomo-org/matomo-for-wordpress
Error 500 with Matomo on IONOS hosting
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- Dominant language
- PHP
- Stars
- 145
- Forks
- 35
- Avg merge
- 2d 2h
- Merged PRs (30d)
- 6
Description
Hello!
I'm getting a 500 Internal Server Error when I want to check Matomo's statistics, summary, diagnosis.. from wp-admin.
Clicking on any option in the panel "crashes" my whole WordPress website.
The website gets displayed correctly by renaming Matomo's folder via FTP, or just waiting for a few minutes and refreshing the page a few times.
I might not be the only one with this issues, as I read in this topic: https://forum.matomo.org/t/internal-server-error-ionos/50358
WordPress versión 6.1.1
Tema activo: Hello Elementor (versión 2.7.1)
Plugin actual: MailPoet (versión 4.10.0)
PHP versión 8.0.28
Thanks!
Cinthya
Contributor guide
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First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
No source file, entry point, or test is identified. Start by reproducing the WordPress admin 500 error on IONOS with the reported PHP, WordPress, theme, and plugin versions, then trace the failing Matomo statistics, summary, or diagnosis request; done means the affected panel works without taking down the site and the failure has regression coverage.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- php, wordpress
- Domain
- analytics, backend
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 25/100