makeplane / makeplane/plane

[feature]: Case-insensitive usernames - users are unable to login if they use any Upper Case in email address at login

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#6,130 1 comment 0 reactions 2 assignees View on GitHub

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🌟improvement
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TypeScript
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Description

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Summary

Users are unable to sign in when they use Upper Case characters in their email address at the login page, https://app.plane.so/

Since email addresses are case-insensitive, logins based on email addresses should also be case-insensitive, however it appears that MyEmail@email.com is treated as a different account from myemail@email.com in Plane Cloud.

Why should this be worked on?

Not all users are aware that emails are case-insensitive, and use CamelCase and similar in email addresses. This blocks them from being able to successfully sign in.

  1. Go to https://app.plane.so
  2. Attempt to log into an existing account using the correct email address for the account but with 1 or more Upper Case letters, e.g. Myemail@email.com or myEmail@email.com
  3. Instead of being asked for either a password or to log in with a unique code, a unique code is automatically generated (no password prompt)
  4. Enter the code: you are taken back to the login screen with a prompt 'Your account is already registered. Sign In now.' Browser URL is https://app.plane.so/?error_code=5030&error_message=USER_ALREADY_EXIST

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