RMA Exchange

The current RMA workflow doesn't allow to have exchanges, it predicts just Refound and Credit Memo today. It would allow merchants to select items to exchange instead of creating a credit memo and a new order.


https://docs.magento.com/user-guide/sales/returns.html

Start by reviewing the RMA workflow shown in the linked image and the referenced returns documentation. Clarify how an exchange should differ from a refund, credit memo, and new order, then define the affected workflow and acceptance criteria for merchant item selection.

Written by the indexing model from the issue text.