Account Issue - Arena Not Responding when Logged In

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Hello Arena Support Team,

I’m reaching out because my account seems to be experiencing a persistent issue. When I log in, prompts I type appear on screen but the system does not generate any response. This happens across multiple devices (phone and laptop) and browsers. Interestingly, Arena works fine in guest mode or incognito when I’m not logged in, but as soon as I sign into my account, the issue returns.

Another detail: it doesn’t behave like the usual infinite generation problem, and I don’t get the “something is wrong” error message either. Instead, nothing happens.

This makes me think the problem is account-specific rather than a general outage or browser cache issue. Could you please check if there’s a problem with my account state or session data, and advise on how to resolve it?

Thank you for your help.

Start by reproducing the difference between authenticated Arena sessions and guest or incognito sessions described in the report, then inspect the account and session handling entry points. Done means identifying the account-specific cause and verifying that prompts produce responses when logged in without breaking guest behavior.

Written by the indexing model from the issue text.