linuxmint / linuxmint/cinnamon

Cinnamon 20.3 (Edge version). Screen freezes, music plays on, mouse's cursor moves - but no interaction.

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Dominant language
JavaScript
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Description

    'inxi -F && dmesg | grep -i error'
    
    Use of uninitialized value $working in substitution (s///) at /usr/bin/inxi line 18559.
    System:    Host: Linux-2 Kernel: 5.13.0-30-generic x86_64 bits: 64 Desktop: Cinnamon 5.2.7 Distro: Linux Mint 20.3 Una 
    Machine:   Type: Desktop System: Micro-Star product: MS-7D08 v: 2.0 serial: N/A 
               Mobo: Micro-Star model: MAG Z590 TORPEDO (MS-7D08) v: 2.0 serial: 07D0822_L51E017345 UEFI: American Megatrends LLC. 
               v: A.40 date: 01/13/2022 
    CPU:       Topology: 6-Core model: 11th Gen Intel Core i5-11600K bits: 64 type: MT MCP L2 cache: 12.0 MiB 
               Speed: 4600 MHz min/max: 800/4900 MHz Core speeds (MHz): 1: 4604 2: 4725 3: 4669 4: 4600 5: 4814 6: 4600 7: 4676 
               8: 4786 9: 4600 10: 4586 11: 4891 12: 4887 
    Graphics:  Device-1: Intel driver: i915 v: kernel 
               Display: server: X.Org 1.20.13 driver: modesetting unloaded: fbdev,vesa resolution: 3840x2160~60Hz 
               OpenGL: renderer: Mesa Intel Graphics (RKL GT1) v: 4.6 Mesa 21.2.6 
    Audio:     Device-1: Intel driver: snd_hda_intel 
               Sound Server: ALSA v: k5.13.0-30-generic 
    Network:   Device-1: Intel Ethernet I219-V driver: N/A 
               Device-2: Intel driver: igc 
               IF: enp2s0 state: up speed: 100 Mbps duplex: full mac: d8:bb:c1:56:a9:6b 
    Drives:    Local Storage: total: 14.55 TiB used: 3.32 TiB (22.8%) 
               ID-1: /dev/sda vendor: Seagate model: ST8000VN004-2M2101 size: 7.28 TiB 
               ID-2: /dev/sdb vendor: Seagate model: ST8000VN004-2M2101 size: 7.28 TiB 
    Partition: ID-1: / size: 36.42 GiB used: 10.78 GiB (29.6%) fs: ext4 dev: /dev/sda3 
               ID-2: /home size: 36.42 GiB used: 10.84 GiB (29.8%) fs: ext4 dev: /dev/sda4 
               ID-3: swap-1 size: 5.59 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/sda2 
    Sensors:   System Temperatures: cpu: 27.8 C mobo: N/A 
               Fan Speeds (RPM): N/A 
    Info:      Processes: 342 Uptime: 8m Memory: 31.17 GiB used: 2.28 GiB (7.3%) Shell: bash inxi: 3.0.38 
    [    0.402545] pcieport 0000:00:1c.5: DPC: error containment capabilities: Int Msg #0, RPExt+ PoisonedTLP+ SwTrigger+ RP PIO Log 4, DL_ActiveErr+
    [    0.633881] RAS: Correctable Errors collector initialized.
    [    1.009536] e1000e: probe of 0000:00:1f.6 failed with error -5
    [    6.372303] EXT4-fs (sda3): re-mounted. Opts: errors=remount-ro. Quota mode: none.
    [   10.565345] snd_hda_intel 0000:00:1f.3: Codec #0 probe error; disabling it...

Issue
Screen's image freezes, music still plays on and I can move mouse's cursor but can't do anything with it.

Keyboard shorcuts do not work: Audio: volume, mute, new song..., Tty: Alt-Ctrl-F1, ...

Alt-Ctrl-Backspace, to kill Cinnamon, doesn't work either (works when there is no freeze).

Steps to reproduce

Has happened 2 times. First time I had invoked 'firefox'. Second time I was editing an html document with 'libreoffice'.

Expected behaviour

No freezing.

Other information
This is a new system that I have been using for just 3 weeks. The 2 freezes have happened after I updated the kernel (17/02/2022) from 5.13.0-28 to 5.13.0-30.

The only way to exit from the freeze was to 'Alt-PrtScr s' + 'Alt-PrtScr o'. Note: 'Alt-PrtScr o' caused, in booth freezes, a Reboot instead of a Power Off.

The included files are attached after freeze 2. Date time (today 25 Feb 2022) was frozen at 'Friday February, 11:03'.

.xsession-errors.old.log
kern.log
syslog.log
Xorg.0.log.old.log

Contributor guide

No contributing guide indexed for this repository

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reviewing the attached kern.log, syslog.log, Xorg.0.log.old.log, and .xsession-errors.old.log, comparing the freezes with the reported kernel versions 5.13.0-28 and 5.13.0-30. Investigate whether the logs identify a Cinnamon, graphics, kernel, or hardware cause; done means isolating a reproducible cause and verifying that the freeze no longer occurs.

Written by the indexing model from the issue text.

Assessment

Tech stack
javascript, linux
Domain
desktop, operating-systems
Issue type
Bug
Difficulty
5/5
Estimated time
Over a week
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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