[Plugin Request]:

Plugin Name

Chatwoot

Function Description

A plugin that allows Dify agents to send and receive messages directly inside Chatwoot conversations.

Core functionality:

• Receive incoming Chatwoot customer messages inside a Dify workflow or agent.
• Generate AI responses using Dify and post them back into the Chatwoot conversation.
• Support automatic or manual “AI Assist” modes.
• Allow agents to trigger Dify suggestions from the Chatwoot dashboard.
• Enable human takeover at any time while preserving full conversation history.

Optional: Let Dify trigger Chatwoot actions such as tagging, assigning, snoozing, or creating internal notes.

Use cases:

• AI-powered customer support chat in Chatwoot.
• Automated replies based on knowledge base and workflows.
• Pre-assist suggestions for human agents.
• Classification, routing, or prioritisation of incoming tickets.
• Seamless hybrid AI + human support for platforms

Why this plugin is valuable

• Chatwoot is one of the most popular open-source customer support platforms.
• A native Dify plugin would make it easy for thousands of companies to use Dify as a support AI engine.
• It reduces the need for custom integrations or external automation tools like n8n.
• Perfect fit for real-time AI assistants with human fallback.

Official Website URL

https://www.chatwoot.com

The issue describes a broad Chatwoot integration with messaging, AI-assist modes, human takeover, and optional conversation actions, but names no files, tests, or entry points. Clarify the initial plugin scope and identify the relevant Dify plugin interfaces before implementation; done should include a defined integration path and verified message flow.