keymanapp / keymanapp/keyman

bug(windows): Keyman 'freezes' not responding when installing Shaw QWERTY

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#12,372 1 comment 0 reactions 1 assignee Claimed by @rc-swag View on GitHub
bug windows/
Dominant language
Pascal
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Description

### Describe the bug

See Original post: https://community.software.sil.org/t/keyman-freeze-when-installing-keyboards/9021/2

When installing the Shaw QWERTY keyboard using the Keyman Configuration when trying to install and associate the language with the Keyboard Keyman freezes.

### Reproduce the bug

Steps copied from the original post:

Open Keyman
This is for the “Install Keyboard” route:
I choose the .kmp keyboard file I want to install and open
“Install Package” popup appears for the Shaw QWERTY keyboard format
I click “Install” with the windows defender shield(icon0 on it
I allow the app to make changes to my device
Keyman Installation instantly freezes
I close the program with task manager and then reopen Keyman
The keyboard is installed into Keyman even though it crashed
I still have to install it to my device so I select the language and click on “Add/remove language”
A large popup appears that says “Add language” and “Close”, and I select “Add language” and then the right format, then I click “Ok” to add it
The “Installing Language” popup appears and immediately everything freezes, but this time the language is not installed to my device

### Expected behavior

Keyboard and language install.

### Related issues

_No response_

### Keyman apps

- [ ] Keyman for Android
- [ ] Keyman for iPhone and iPad
- [ ] Keyman for Linux
- [ ] Keyman for macOS
- [X] Keyman for Windows
- [ ] Keyman Developer
- [ ] KeymanWeb
- [ ] Other - give details at bottom of form

### Keyman version

17.0.??

### Operating system

Windows 11

### Device

_No response_

### Target application

_No response_

### Browser

_No response_

### Keyboard name

Shaw QWERTY

### Keyboard version

_No response_

### Language name

_No response_

### Additional context

_No response_

Contributor guide

Open the contributing guide

Assessment

This issue has not been assessed yet.

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