keybase / keybase/keybase-issues

Keybase Features not loading/updating, timed out

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Description

Was working perfectly fine until the last couple days, cannot load servers, send or receive messages and has not updated since two days ago. Reinstalled app to try and fix it, had to load up app on my old phone in order to verify and login again, and now I'm having the exact same issue on my old phone. Features not loading, cannot create a paperkey as it simply says an error occured with no other explanation, trying to add a new device does absolutely nothing upon clicking. I am completely out of ideas as what to do.

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Research direction

The report mentions the Keybase app on two phones, including server loading, messaging, paperkey creation, and adding a device, but names no files, tests, platform versions, or logs. Start by reproducing the timeout and collecting client diagnostics for each failing feature. Done means the affected features load or complete successfully and errors provide actionable detail.

Written by the indexing model from the issue text.

Assessment

Domain
mobile
Issue type
Bug
Difficulty
5/5
Estimated time
Over a week
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
15/100

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