keybase / keybase/keybase-issues

Keybase logged out and does not accept a password or reset it or the account

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#3,962 0 comments 0 reactions 0 assignees View on GitHub
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Description

A few day ago, i created an account on Keybase, all good, downloaded the app on desktop, logged in, added myself to a team, was able to see the shared documents.

After a restart of the machine, i was unable to sign back in, even the credentials were correct and also tried resetting the password and the account (resetting the account does not send me any email with a reset option).

Looking back, i also did not received an email with a confirmation for creating the account.

The desktop version is for MacOS.

Contributor guide

No contributing guide indexed for this repository

Research direction

Start by reproducing the desktop sign-in failure on macOS, including password reset and account reset. Check whether account creation, confirmation email, and reset email flows provide any diagnostics; done means identifying the failing flow and restoring sign-in or reset behavior.

Written by the indexing model from the issue text.

Assessment

Tech stack
macos
Domain
authentication, desktop
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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