Unable to chat with new users

Hi there!
When I want to chat with a user I can "follow" them but when I initiate a chat I get the pasted error message:
"there was an error creating the conversation"
you can't do that right now

However when that user messages me FIRST ..chat gets established
Many thanks and take care


Start by reproducing the failure when initiating a chat with a new user, comparing it with the successful case where that user messages first. Trace the conversation-creation path and identify the cause of the error; done means new users can be contacted directly without the reported failure.

Written by the indexing model from the issue text.