keybase / keybase/keybase-issues

Can't reset old keybase account; lost access to email, all devices, and any encrypted documents.

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Description

Hello! I'm writing here to tell you that my account, `@pugthelouie` on Keybase has been completely locked out from me. I've created a new one, `@puggo` on Keybase that I'd like to keep. I'm wondering how I could get into that account and force reset it?

Thanks for your time. This has been bothering me for months, now.

Contributor guide

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Research direction

The issue names the old @pugthelouie account, the new @puggo account, and lost access to email, devices, and encrypted documents, but it identifies no repository files, tests, or entry points. Determine whether account recovery or forced reset is supported; the work is complete only when the recovery path is defined and validated.

Written by the indexing model from the issue text.

Assessment

Domain
authentication
Issue type
Bug
Difficulty
5/5
Estimated time
Over a week
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
10/100

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