keybase / keybase/keybase-issues

Account recovery - no email

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#3,853 3 comments 0 reactions 0 assignees View on GitHub
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Description

Hola,

I'm trying to recover my Keybase username which I must have set up ages ago but the emails not coming through. My username is JoshAFairhead

I type this into Username, hit log in, get asked to auth with an old computer/paper thats locked up in another country so I select I've lost it all/reset account. Then I fail to get the password right so click I've lost that too.

I'm then promised to be sent an email which has not arrived in my inbox or spam folder...

Any recommended course of action from here?

Contributor guide

No contributing guide indexed for this repository

Research direction

Start by reviewing the described account-recovery flow for username JoshAFairhead, including the “I've lost it all/reset account” and “I've lost that too” steps. Reproduce the missing-email result and trace the recovery email path; done means the promised email is delivered rather than absent from both the inbox and spam folder.

Written by the indexing model from the issue text.

Assessment

Domain
authentication
Issue type
Bug
Difficulty
5/5
Estimated time
Over a week
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
15/100

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