keybase / keybase/keybase-issues

Can't log in, reset etc... pretty much stuck

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#3,396 3 comments 0 reactions 0 assignees View on GitHub
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Description

1. Downloaded win client
2. Signed up (set name for win device)
3. Set passphrase
4. Tried to edit device name. Couldn't find where so deleted device.
5. Now, can't log in via Windows client... ERROR: Cannot add a new device when all existing devices are revoked. Reset your account on keybase.io. Error code 218: GENERIC in method keybase.1.login.login
6. Went to keybase.io, can't find where to reset account.
7. Found Edit account details...
8. Get msg "Your account is in lockdown mode. You can change your e-mail or password in the Keybase client."
9. So basically stuck.

Bottom line, can still log into the website but not the windows client.

Thanks.

Contributor guide

No contributing guide indexed for this repository

Research direction

Start with the Windows client login flow after a device has been deleted or revoked, then compare it with the account controls on keybase.io, especially Edit account details. Reproduce the error and trace the reset or recovery path; done means affected users can regain Windows client access or receive a clear, available recovery route.

Written by the indexing model from the issue text.

Assessment

Domain
authentication, desktop
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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