keybase / keybase/keybase-issues

Windows "Display folders in explorer" flow is broken

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#3,045 19 comments 2 reactions 0 assignees View on GitHub
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Description

![image](https://user-images.githubusercontent.com/5943573/30245087-e5293e2e-9583-11e7-8e3e-e0cb5a427ce9.png)

I assume this has something to do with the encrypted file sharing stuff, so I clicked on it. Nothing appeared to happen.

Turns out an installer dialog has appeared *behind* the keybase app.

![image](https://user-images.githubusercontent.com/5943573/30245101-32f042ce-9584-11e7-9e91-14df1bc0bb5b.png)

Popping an installer dialog and asking for a "Repair" action is kind of an unusual way to enable a feature, and it's not obvious to users that this is what they meant to do. I would recommend some sort of copy that says "We need to launch an installer to enable this feature. You will need to run a Repair action."

Clicking Repair and continuing along the path, now I am asked to open a strangely named exe file. I have no idea what or where this file is. I don't know what `dokanclean.exe` is or does, either

![image](https://user-images.githubusercontent.com/5943573/30245168-075c1e7e-9586-11e7-96b7-00e88ff0c12b.png)

At this point I can't really do anything but cancel out.

![image](https://user-images.githubusercontent.com/5943573/30245210-0f79ce5c-9587-11e7-9bab-cd33fb79eb87.png)

Contributor guide

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Research direction

The issue names no source files, tests, or entry points; it describes a Windows Explorer flow, installer dialogs, and the unexplained dokanclean.exe prompt. Start by reproducing the flow and tracing the client-to-installer path; done means the feature can be enabled without a hidden dialog or an unexplained cancellation point.

Written by the indexing model from the issue text.

Assessment

Domain
desktop, operating-systems
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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