keybase / keybase/keybase-issues

Cannot log in; can my account be reset?

Open
#2,981 114 comments 0 reactions 0 assignees View on GitHub
Dominant language
No language data
Stars
899
Forks
40
PR merge metrics
No merged PRs in 30d

Description

I think my account is locked. Can you reset it?

I was testing out keybase, and I revoked the first and only key I had created. As I understand from #2310, if you delete your last key then your account becomes locked and the only way to access it is to have it reset. The exact errors I get:

```
$ keybase login
Your keybase username or email address: mcaceresb
ERROR eldest called on user with existing eldest KID
```

If I try to add my public key,

```
Error in your post
-------------------

Code: 908
Name: KEY_NEED_REVOKE
Description: You need to delete your active key before uploading a new one
```

I looked for a contact form on the site but did not find out. Apologies if I missed it. I would just delete my account and try again, but I'd like to keep the username.

Contributor guide

No contributing guide indexed for this repository

Research direction

The issue names no source file, test, or implementation entry point. Start by reviewing issue #2310 and the reported keybase login and code 908 errors; done means establishing and documenting a supported recovery or reset path for the account.

Written by the indexing model from the issue text.

Assessment

Domain
authentication
Issue type
Bug
Difficulty
5/5
Estimated time
Over a week
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
10/100

Get new issues in your inbox

A short digest of beginner-friendly GitHub issues.