keybase / keybase/keybase-issues

Keybase Mac OS X Client Will Not Load After Log In

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#2,561 11 comments 0 reactions 0 assignees View on GitHub

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Description

After attempting to log in, I always see the following screen:

keybase issue

If I attempt to log in with username, that error is presented after a loading animation briefly appears; I am never asked for a password.

If I attempt to log in with email and password, that error is presented after a loading animation briefly appears.

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First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

No source files, tests, versions, or logs are named. Start by reproducing the reported Mac OS X login failure through the username and email/password flows, using the attached screenshot as the expected symptom; done means login completes without showing that error.

Written by the indexing model from the issue text.

Assessment

Tech stack
macos
Domain
authentication, desktop
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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