keybase / keybase/client

Cannot access KBFS - MacOS (helper not installing?)

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#8,905 4 comments 0 reactions 0 assignees View on GitHub

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Go
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Description

I cannot access my folder on my osx device. I've completely removed every trace of keybase, including everything in Application Support, re-verified by laptop as a new device, restarted my computer, etc. Whenever I go to folders, it says that my "Keybase folders are not currently showing up in finder." Then I get a prompt to install the Keybase helper. Every time I enter my password, it just shows the install message again. I cannot get this to install.

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First steps

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Research direction

The report names the macOS Keybase folders flow and the repeated helper-install prompt, but no source file or test. Start by reproducing the helper installation on macOS and trace the prompt shown after the password is entered. Done means the Keybase helper installs successfully and the Keybase folder appears in Finder.

Written by the indexing model from the issue text.

Assessment

Tech stack
macos
Domain
operating-systems
Issue type
Bug
Difficulty
3/5
Estimated time
1-2 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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