keybase / keybase/client

Keybase Error: keybase.updater is not running (updater)

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#6,462 15 comments 0 reactions 1 assignee View on GitHub

@gabriel is already working on this.

Since Apr 5, 2017.

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Go
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Description

Keybase GUI Version: 1.0.20-20170317000044+73c5db6

On MacOS, this error when trying to open Keybase. The detailed message is as followed:

Installer: 1.1.50
Privileged Helper: Installed, Bundle Version: 1.0.29, Version: 1.0.29
Updater: Unknown, Install Error: keybase.updater is not running (updater)
Service: Unknown, 
Fuse: Unknown, 
Mount directory: Unknown, 
KBFS: Unknown, 
CLI: Unknown, 

Log:
Version: 1.1.50
Installables: (
    "Privileged Helper",
    Updater,
    Service,
    Fuse,
    "Mount directory",
    KBFS,
    CLI
)
Install: Privileged Helper
Connecting to keybase.Helper (privileged=1)
Connected
Helper version: {
    build = 2;
    version = "1.0.29";
}
Helper version: {
    build = 2;
    version = "1.0.29";
}
Install: Updater
Task: /Applications/Keybase.app/Contents/SharedSupport/bin/keybase -d --log-format=file install --format=json --components=updater --timeout=30s
Task EOF
Completed
Task (err): 2017-04-02T17:37:17.215693-04:00 ▶ [DEBU keybase globals.go:359] 001 Created Identify2Cache, max age: 5m0s
2017-04-02T17:37:17.218729-04:00 ▶ [DEBU keybase globals.go:362] 002 Created LinkCache, max size: 65536, clean dur: 1m0s
2017-04-02T17:37:17.218804-04:00 ▶ [DEBU keybase globals.go:364] 003 Created CardCache, max age: 5m0s
2017-04-02T17:37:17.218832-04:00 ▶ [DEBU keybase globals.go:366] 004 made a new full self cache
2017-04-02T17:37:17.218876-04:00 ▶ [DEBU keybase globals.go:368] 005 made a new cached UPAK loader (timeout=10m0s)
2017-04-02T17:37:17.221455-04:00 ▶ [DEBU keybase ui.go:571] 006 Can't set GPG_TTY; discover failed
2017-04-02T17:37:17.221528-04:00 ▶ [DEBU keybase globals.go:342] 007 Keybase CLI 1.0.20-20170317000044+73c5db6
2017-04-02T17:37:17.221554-04:00 ▶ [DEBU keybase globals.go:342] 008 - Built with go1.7.5
2017-04-02T17:37:17.221570-04:00 ▶ [DEBU keybase globals.go:342] 009 - Visit https://keybase.io for more details
2017-04-02T17:37:17.221586-04:00 ▶ [DEBU keybase main.go:160] 00a + configureProcesses
2017-04-02T17:37:17.221654-04:00 ▶ [DEBU keybase main.go:258] 00b + configureLogging
2017-04-02T17:37:17.221668-04:00 ▶ [DEBU keybase main.go:267] 00c Disabling log forwarding
2017-04-02T17:37:17.221684-04:00 ▶ [DEBU keybase main.go:260] 00d - configureLogging
2017-04-02T17:37:17.221700-04:00 ▶ [DEBU keybase main.go:162] 00e - configureProcesses -> <nil>
2017-04-02T17:37:17.221873-04:00 ▶ [DEBU keybase install_osx.go:405] 00f Installing components: [updater]
2017-04-02T17:37:17.222670-04:00 ▶ [DEBU keybase install_osx.go:960] 010 Using updater path: /Applications/Keybase.app/Contents/SharedSupport/bin/updater
2017-04-02T17:37:17.230069-04:00 ▶ [DEBU keybase launchd.go:141] 011 Output (launchctl remove): 
2017-04-02T17:37:17.230514-04:00 ▶ [DEBU keybase launchd.go:146] 012 Nothing to stop (keybase.updater)
2017-04-02T17:37:17.230553-04:00 ▶ [DEBU keybase install_osx.go:970] 013 Installing updater service (keybase.updater, timeout=30s)
2017-04-02T17:37:17.230778-04:00 ▶ [INFO keybase launchd.go:270] 014 Saving /Users/Xiaohui/Library/LaunchAgents/keybase.updater.plist
2017-04-02T17:37:17.231471-04:00 ▶ [DEBU keybase util.go:181] 015 + Writing to /Users/Xiaohui/Library/LaunchAgents/keybase.updater.plist
2017-04-02T17:37:17.232292-04:00 ▶ [DEBU keybase util.go:183] 016 | Temporary file generated: /Users/Xiaohui/Library/LaunchAgents/keybase.updater.plist.KDMYRWXACGZOOJADXKFQ3TWFP52HPWMQ
2017-04-02T17:37:17.232464-04:00 ▶ [DEBU keybase util.go:206] 017 - Wrote to /Users/Xiaohui/Library/LaunchAgents/keybase.updater.plist -> ok
2017-04-02T17:37:17.232542-04:00 ▶ [INFO keybase launchd.go:95] 018 Starting keybase.updater
2017-04-02T17:37:17.237518-04:00 ▶ [DEBU keybase launchd.go:98] 019 Output (launchctl load): 
2017-04-02T17:37:17.237572-04:00 ▶ [INFO keybase launchd.go:176] 01a Waiting for keybase.updater to be loaded...
2017-04-02T17:37:47.237801-04:00 ▶ [ERRO keybase standard.go:208] 01b Error installing updater service: keybase.updater is not running
2017-04-02T17:37:47.241621-04:00 ▶ [ERRO keybase standard.go:208] 01c Error installing updater: keybase.updater is not running
2017-04-02T17:37:47.245640-04:00 ▶ [DEBU keybase out_of_date.go:14] 01d + PrintOutOfDateWarnings
2017-04-02T17:37:47.246849-04:00 ▶ [DEBU keybase util.go:408] 01e + GetSocket
2017-04-02T17:37:47.247520-04:00 ▶ [DEBU keybase util.go:409] 01f - GetSocket -> ok
2017-04-02T17:37:47.247940-04:00 ▶ [DEBU keybase socket.go:73] 020 | empty socket wrapper; need a new one
2017-04-02T17:37:47.249263-04:00 ▶ [DEBU keybase socket_nix.go:96] 021 Dialing unix:/Users/Xiaohui/Library/Group Containers/keybase/Library/Caches/Keybase/keybased.sock
2017-04-02T17:37:47.250963-04:00 ▶ [DEBU keybase socket_nix.go:96] 022 Dialing unix:/Users/Xiaohui/Library/Caches/Keybase/keybased.sock
2017-04-02T17:37:47.251327-04:00 ▶ [DEBU keybase socket.go:88] 023 | DialSocket -> ERROR: There were multiple errors: dial unix /Users/Xiaohui/Library/Group Containers/keybase/Library/Caches/Keybase/keybased.sock: connect: no such file or directory; dial unix /Users/Xiaohui/Library/Caches/Keybase/keybased.sock: connect: no such file or directory
2017-04-02T17:37:47.251352-04:00 ▶ [DEBU keybase out_of_date.go:19] 024 Ignoring error in printOutOfDateWarnings: There were multiple errors: dial unix /Users/Xiaohui/Library/Group Containers/keybase/Library/Caches/Keybase/keybased.sock: connect: no such file or directory; dial unix /Users/Xiaohui/Library/Caches/Keybase/keybased.sock: connect: no such file or directory
2017-04-02T17:37:47.251572-04:00 ▶ [DEBU keybase out_of_date.go:20] 025 - PrintOutOfDateWarnings
2017-04-02T17:37:47.355972-04:00 ▶ [DEBU keybase globals.go:430] 026 Calling shutdown first time through
2017-04-02T17:37:47.356832-04:00 ▶ [DEBU keybase login_state.go:1066] 027 + Account "LoginState - Shutdown"
2017-04-02T17:37:47.357785-04:00 ▶ [DEBU keybase login_state.go:979] 028 - LoginState: Leaving request loop
2017-04-02T17:37:47.357816-04:00 ▶ [DEBU keybase login_state.go:1068] 029 - Account "LoginState - Shutdown"
2017-04-02T17:37:47.357954-04:00 ▶ [DEBU keybase globals.go:487] 02a exiting shutdown code=0; err=<nil>

Task (out): {
  "componentResults": [
    {
      "name": "updater",
      "status": {
        "code": 1804,
        "name": "ERROR",
        "desc": "keybase.updater is not running",
        "fields": null
      }
    }
  ],
  "status": {
    "code": 1804,
    "name": "ERROR",
    "desc": "keybase.updater is not running (updater)",
    "fields": null
  },
  "fatal": false
}

Install complete
Privileged Helper: Installed, Bundle Version: 1.0.29
Version: 1.0.29
Updater: Install Error: keybase.updater is not running (updater)

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