MULTIPLE issues with OS X 10.10
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Description
ISSUES
- Application kept disappearing after installation (after installing via a non-root user, but dragging/adding to Apps via an admin user credentials).
- Private folder content disappeared.
- 'keybase log send' throws "API network error".
Issue (1) running for days, BEFORE the S3 outage of Feb 28th
So far... to solve (1) and (2) I tried:
- Reinstalled multiple times. Restarted multiple times.
- Installed via admin session. No change.
- Uninstalled.
- Reinstalled (same device)
- Asked to install helper again.
- App did not recognise device as a the same device.
- Had to use a different "label" for the same device.
- Restarted multiple times.
- Asked me for the paper key. App accepted the key.
Every single time I start the app, it shows the message:
"This computer and possibly others are unable to read some of your folders. To avoid losing data forever, please turn on one of the devices below:"
I choose to "Enter the paper key instead"
It gets accepted, it shows the corny message about rekeying and having kids(?)... saying it would take minutes...
Nothing happens. How long does it take?
- Still showing private folders with the "rekey" label.
- I enter the paper key on each one.
- Nothing happens.
I miss the content of my folders.
keybase status throws:
Username: favilar
Logged in: yes
Device:
name: MBP_0317
ID: 63e1574bbe2e060364043ad1abe42818
status: active
Session: no session
is valid: yes
keys: unlocked
Key status:
stream: not cached
secret: stored
dev sig: cached
dev enc: cached
paper sig: cached
paper enc: cached
prompt: show
tsec: not cached
KBFS:
status: running
version: 1.0.2-20170223162637+0e810fc
log: /Users/myuser/Library/Logs/keybase.kbfs.log
Service:
status: running
version: 1.0.18-20170223162556+af0e640
log: /Users/myuser/Library/Logs/keybase.service.log
Updater:
log: /Users/myuser/Library/Logs/keybase.updater.log
Platform Information:
OS: darwin
OS vers: 10.10.5-14F2109
Runtime: go1.7.5
Arch: amd64
Client:
version: 1.0.18-20170223162556+af0e640
Desktop app:
status: running
version: 1.0.18-20170223162556+af0e640
log: /Users/myuser/Library/Logs/Keybase.app.log
Config path: /Users/myuser/Library/Application Support/Keybase/config.json
Default user: favilar
Other users:
command-line client:
keybase status [pid: 917, version: 1.0.18-20170223162556+af0e640]
desktop:
/Applications/Keybase.app/Contents/Frameworks/Keybase Helper.app/Contents/MacOS/Keybase Helper --type=renderer --no-sandbox --primordial-pipe-token=7C1682AC2FFBCB43135F7E20570B9BCE --lang=en-US --node-integration=true --hidden-page --enable-pinch --num-raster-threads=4 --enable-zero-copy --disable-partial-raster --enable-gpu-memory-buffer-compositor-resources --content-image-texture-target=3553,3553,3553,3553,3553,34037,3553,3553,3553,3553,3553,34037,3553,34037,34037 --video-image-texture-target=3553,3553,3553,3553,3553,34037,3553,3553,3553,3553,3553,34037,3553,34037,34037 --mojo-channel-token=4CABD8D37C29EE2AB1CA381F694B7F61 --mojo-application-channel-token=7C1682AC2FFBCB43135F7E20570B9BCE --channel=481.2.1357460421 [pid: 517, version: 1.0.18-20170223162556+af0e640, description: Main Renderer]
/Applications/Keybase.app/Contents/MacOS/Keybase [pid: 481, version: 1.0.18-20170223162556+af0e640, description: Main Thread]
/Applications/Keybase.app/Contents/Frameworks/Keybase Helper.app/Contents/MacOS/Keybase Helper --type=renderer --no-sandbox --primordial-pipe-token=D4389C8A3AF6D4FB92AF5D280D89D207 --lang=en-US --node-integration=true --hidden-page --enable-pinch --num-raster-threads=4 --enable-zero-copy --disable-partial-raster --enable-gpu-memory-buffer-compositor-resources --content-image-texture-target=3553,3553,3553,3553,3553,34037,3553,3553,3553,3553,3553,34037,3553,34037,34037 --video-image-texture-target=3553,3553,3553,3553,3553,34037,3553,3553,3553,3553,3553,34037,3553,34037,34037 --mojo-channel-token=5C606E2FD2F76D1EDDDB1A4755A3324F --mojo-application-channel-token=D4389C8A3AF6D4FB92AF5D280D89D207 --channel=481.1.1879823842 [pid: 516, version: 1.0.18-20170223162556+af0e640, description: Menubar]
KBFS:
/Applications/Keybase.app/Contents/SharedSupport/bin/kbfs -debug -log-file=/Users/myuser/Library/Logs/keybase.kbfs.log -runtime-dir=/Users/myuser/Library/Caches/Keybase /keybase [pid: 632, version: 1.0.2-20170223162637+0e810fc]
(3) Shows:
▶ ERROR API network error: Post https://api.keybase.io/_/api/1.0/logdump/send.json: net/http: request canceled (Client.Timeout exceeded while awaiting headers)
Contributor guide
No contributing guide indexed for this repository
First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Start by reviewing the reported keybase status output and the logs at /Users/myuser/Library/Logs/keybase.kbfs.log, keybase.service.log, and Keybase.app.log. Reproduce the installation, missing private-folder content, paper-key rekey flow, and keybase log send timeout on OS X 10.10. Done requires identifying and resolving the reported failures or splitting them into actionable issues.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- go, macos
- Domain
- cli, desktop, operating-systems
- Issue type
- Bug
- Difficulty
- 5/5
- Estimated time
- Over a week
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 15/100