Unable to retrieve messages on macOS

Keybase GUI Version: 1.0.18-20170209165653+17b641d

I opened it and seemed stuck at the "Disconnected" loading screen. I quit and restarted it, greeted with KextManager failed to load with status: -603946985

Installer: 1.1.46
Privileged Helper: Installed, Bundle Version: 1.0.29, Version: 1.0.29
Updater: Installed, PID: 61305
Service: Installed, Version: 1.0.18-20170209165653+17b641d, PID: 61314
Fuse: Install, Install Error: KextManager failed to load with status: -603946985, Not Installed, Bundle Version: 3.5.2
Mount directory: Unknown, 
KBFS: Unknown, 
CLI: Unknown, 

Log:
Version: 1.1.46
Installables: (
    "Privileged Helper",
    Updater,
    Service,
    Fuse,
    "Mount directory",
    KBFS,
    CLI
)
Install: Privileged Helper
Removing /Library/PrivilegedHelperTools/keybase.Helper
Installing helper tool via SMJobBless
Helper tool installed
Connecting to keybase.Helper (privileged=1)
Connected
Helper version: {
    build = 2;
    version = "1.0.29";
}
Install: Updater
Task: /Applications/Keybase.app/Contents/SharedSupport/bin/keybase -d --log-format=file install --format=json --components=updater --timeout=30s
Task EOF
Completed
Task (err): 2017-02-28T12:51:01.837700 ▶ [DEBU keybase globals.go:353] 001 Created Identify2Cache, max age: 5m0s
2017-02-28T12:51:01.840428 ▶ [DEBU keybase globals.go:356] 002 Created LinkCache, max size: 65536, clean dur: 1m0s
2017-02-28T12:51:01.840612 ▶ [DEBU keybase globals.go:358] 003 Created CardCache, max age: 5m0s
2017-02-28T12:51:01.840640 ▶ [DEBU keybase globals.go:360] 004 made a new full self cache
2017-02-28T12:51:01.840654 ▶ [DEBU keybase globals.go:362] 005 made a new cached UPAK loader (timeout=10m0s)
2017-02-28T12:51:01.845585 ▶ [DEBU keybase ui.go:571] 006 Can't set GPG_TTY; discover failed
2017-02-28T12:51:01.845758 ▶ [DEBU keybase globals.go:336] 007 Keybase CLI 1.0.18-20170209165653+17b641d
2017-02-28T12:51:01.846059 ▶ [DEBU keybase globals.go:336] 008 - Built with go1.7.5
2017-02-28T12:51:01.846085 ▶ [DEBU keybase globals.go:336] 009 - Visit https://keybase.io for more details
2017-02-28T12:51:01.846128 ▶ [DEBU keybase main.go:147] 00a + configureProcesses
2017-02-28T12:51:01.846200 ▶ [DEBU keybase main.go:245] 00b + configureLogging
2017-02-28T12:51:01.846221 ▶ [DEBU keybase main.go:254] 00c Disabling log forwarding
2017-02-28T12:51:01.846233 ▶ [DEBU keybase main.go:247] 00d - configureLogging
2017-02-28T12:51:01.846245 ▶ [DEBU keybase main.go:149] 00e - configureProcesses -> <nil>
2017-02-28T12:51:01.849207 ▶ [DEBU keybase install_osx.go:405] 00f Installing components: [updater]
2017-02-28T12:51:01.851422 ▶ [DEBU keybase install_osx.go:945] 010 Using updater path: /Applications/Keybase.app/Contents/SharedSupport/bin/updater
2017-02-28T12:51:01.863413 ▶ [DEBU keybase launchd.go:141] 011 Output (launchctl remove): 
2017-02-28T12:51:01.863558 ▶ [DEBU keybase launchd.go:146] 012 Nothing to stop (keybase.updater)
2017-02-28T12:51:01.863615 ▶ [DEBU keybase install_osx.go:955] 013 Installing updater service (keybase.updater, timeout=30s)
2017-02-28T12:51:01.864070 ▶ [INFO keybase launchd.go:270] 014 Saving /Users/colin/Library/LaunchAgents/keybase.updater.plist
2017-02-28T12:51:01.864441 ▶ [DEBU keybase util.go:181] 015 + Writing to /Users/colin/Library/LaunchAgents/keybase.updater.plist
2017-02-28T12:51:01.865263 ▶ [DEBU keybase util.go:183] 016 | Temporary file generated: /Users/colin/Library/LaunchAgents/keybase.updater.plist.P2WYZUCKWRSMEHGMOHPQ7ZIZWUZJVTCU
2017-02-28T12:51:01.865422 ▶ [DEBU keybase util.go:202] 017 - Wrote to /Users/colin/Library/LaunchAgents/keybase.updater.plist -> ok
2017-02-28T12:51:01.865502 ▶ [INFO keybase launchd.go:95] 018 Starting keybase.updater
2017-02-28T12:51:01.871196 ▶ [DEBU keybase launchd.go:98] 019 Output (launchctl load): 
2017-02-28T12:51:01.871274 ▶ [INFO keybase launchd.go:176] 01a Waiting for keybase.updater to be loaded...
2017-02-28T12:51:02.382658 ▶ [DEBU keybase launchd.go:111] 01b Service status: &launchd.ServiceStatus{label:"keybase.updater", pid:"61305", lastExitStatus:""}
2017-02-28T12:51:02.896829 ▶ [DEBU keybase out_of_date.go:14] 01c + PrintOutOfDateWarnings
2017-02-28T12:51:02.896980 ▶ [DEBU keybase util.go:402] 01d + GetSocket
2017-02-28T12:51:02.897118 ▶ [DEBU keybase util.go:403] 01e - GetSocket -> ok
2017-02-28T12:51:02.897207 ▶ [DEBU keybase socket.go:73] 01f | empty socket wrapper; need a new one
2017-02-28T12:51:02.898121 ▶ [DEBU keybase socket_nix.go:96] 020 Dialing unix:/Users/colin/Library/Group Containers/keybase/Library/Caches/Keybase/keybased.sock
2017-02-28T12:51:02.899423 ▶ [DEBU keybase socket_nix.go:96] 021 Dialing unix:/Users/colin/Library/Caches/Keybase/keybased.sock
2017-02-28T12:51:02.899761 ▶ [DEBU keybase socket.go:88] 022 | DialSocket -> ERROR: There were multiple errors: dial unix /Users/colin/Library/Group Containers/keybase/Library/Caches/Keybase/keybased.sock: connect: no such file or directory; dial unix /Users/colin/Library/Caches/Keybase/keybased.sock: connect: no such file or directory
2017-02-28T12:51:02.899803 ▶ [DEBU keybase out_of_date.go:19] 023 Ignoring error in printOutOfDateWarnings: There were multiple errors: dial unix /Users/colin/Library/Group Containers/keybase/Library/Caches/Keybase/keybased.sock: connect: no such file or directory; dial unix /Users/colin/Library/Caches/Keybase/keybased.sock: connect: no such file or directory
2017-02-28T12:51:02.899902 ▶ [DEBU keybase out_of_date.go:20] 024 - PrintOutOfDateWarnings
2017-02-28T12:51:03.002136 ▶ [DEBU keybase globals.go:424] 025 Calling shutdown first time through
2017-02-28T12:51:03.002846 ▶ [DEBU keybase login_state.go:1045] 026 + Account "LoginState - Shutdown"
2017-02-28T12:51:03.002962 ▶ [DEBU keybase login_state.go:958] 027 - LoginState: Leaving request loop
2017-02-28T12:51:03.002984 ▶ [DEBU keybase login_state.go:1047] 028 - Account "LoginState - Shutdown"
2017-02-28T12:51:03.003085 ▶ [DEBU keybase globals.go:481] 029 exiting shutdown code=0; err=<nil>

Task (out): {
  "componentResults": [
    {
      "name": "updater",
      "status": {
        "code": 0,
        "name": "OK",
        "desc": "OK",
        "fields": null
      }
    }
  ],
  "status": {
    "code": 0,
    "name": "OK",
    "desc": "OK",
    "fields": null
  },
  "fatal": false
}

Checking launchd status for updater
Task: /Applications/Keybase.app/Contents/SharedSupport/bin/keybase --log-format=file launchd status --format=json updater
Task EOF
Completed
Task (err): 
Task (out): {
  "version": "",
  "label": "keybase.updater",
  "pid": "61305",
  "lastExitStatus": "",
  "bundleVersion": "",
  "installStatus": 4,
  "installAction": 1,
  "status": {
    "code": 0,
    "name": "OK",
    "desc": "OK",
    "fields": null
  }
}

Install: Service
Task: /Applications/Keybase.app/Contents/SharedSupport/bin/keybase -d --log-format=file install --format=json --components=service --timeout=30s
Task EOF
Completed
Task (err): 2017-02-28T12:51:03.561875 ▶ [DEBU keybase globals.go:353] 001 Created Identify2Cache, max age: 5m0s
2017-02-28T12:51:03.561946 ▶ [DEBU keybase globals.go:356] 002 Created LinkCache, max size: 65536, clean dur: 1m0s
2017-02-28T12:51:03.562006 ▶ [DEBU keybase globals.go:358] 003 Created CardCache, max age: 5m0s
2017-02-28T12:51:03.562031 ▶ [DEBU keybase globals.go:360] 004 made a new full self cache
2017-02-28T12:51:03.562046 ▶ [DEBU keybase globals.go:362] 005 made a new cached UPAK loader (timeout=10m0s)
2017-02-28T12:51:03.563632 ▶ [DEBU keybase ui.go:571] 006 Can't set GPG_TTY; discover failed
2017-02-28T12:51:03.563662 ▶ [DEBU keybase globals.go:336] 007 Keybase CLI 1.0.18-20170209165653+17b641d
2017-02-28T12:51:03.563675 ▶ [DEBU keybase globals.go:336] 008 - Built with go1.7.5
2017-02-28T12:51:03.563684 ▶ [DEBU keybase globals.go:336] 009 - Visit https://keybase.io for more details
2017-02-28T12:51:03.563697 ▶ [DEBU keybase main.go:147] 00a + configureProcesses
2017-02-28T12:51:03.563725 ▶ [DEBU keybase main.go:245] 00b + configureLogging
2017-02-28T12:51:03.563738 ▶ [DEBU keybase main.go:254] 00c Disabling log forwarding
2017-02-28T12:51:03.563745 ▶ [DEBU keybase main.go:247] 00d - configureLogging
2017-02-28T12:51:03.563753 ▶ [DEBU keybase main.go:149] 00e - configureProcesses -> <nil>
2017-02-28T12:51:03.563845 ▶ [DEBU keybase install_osx.go:405] 00f Installing components: [service]
2017-02-28T12:51:03.564207 ▶ [DEBU keybase install_osx.go:512] 010 Using binPath: /Applications/Keybase.app/Contents/SharedSupport/bin/keybase
2017-02-28T12:51:03.568120 ▶ [DEBU keybase launchd.go:141] 011 Output (launchctl remove): 
2017-02-28T12:51:03.568164 ▶ [DEBU keybase launchd.go:146] 012 Nothing to stop (keybase.service)
2017-02-28T12:51:03.572298 ▶ [DEBU keybase launchd.go:141] 013 Output (launchctl remove): 
2017-02-28T12:51:03.572356 ▶ [DEBU keybase launchd.go:146] 014 Nothing to stop (homebrew.mxcl.keybase)
2017-02-28T12:51:03.572367 ▶ [DEBU keybase install_osx.go:521] 015 Installing service (keybase.service, timeout=30s)
2017-02-28T12:51:03.572509 ▶ [INFO keybase launchd.go:270] 016 Saving /Users/colin/Library/LaunchAgents/keybase.service.plist
2017-02-28T12:51:03.572549 ▶ [DEBU keybase util.go:181] 017 + Writing to /Users/colin/Library/LaunchAgents/keybase.service.plist
2017-02-28T12:51:03.573011 ▶ [DEBU keybase util.go:183] 018 | Temporary file generated: /Users/colin/Library/LaunchAgents/keybase.service.plist.VVNWBT4RG5XIAXLKJECCSLR7SB7VOD2P
2017-02-28T12:51:03.573195 ▶ [DEBU keybase util.go:202] 019 - Wrote to /Users/colin/Library/LaunchAgents/keybase.service.plist -> ok
2017-02-28T12:51:03.573251 ▶ [INFO keybase launchd.go:95] 01a Starting keybase.service
2017-02-28T12:51:03.577949 ▶ [DEBU keybase launchd.go:98] 01b Output (launchctl load): 
2017-02-28T12:51:03.578022 ▶ [INFO keybase launchd.go:176] 01c Waiting for keybase.service to be loaded...
2017-02-28T12:51:04.092954 ▶ [DEBU keybase launchd.go:111] 01d Service status: &launchd.ServiceStatus{label:"keybase.service", pid:"61314", lastExitStatus:""}
2017-02-28T12:51:04.609366 ▶ [DEBU keybase service_info.go:92] 01e Looking for service info file (timeout=30s)
2017-02-28T12:51:05.013938 ▶ [DEBU keybase service_info.go:104] 01f Found service info: libkb.ServiceInfo{Version:"1.0.18-20170209165653+17b641d", Label:"keybase.service", Pid:61314}
2017-02-28T12:51:05.014238 ▶ [DEBU keybase out_of_date.go:14] 020 + PrintOutOfDateWarnings
2017-02-28T12:51:05.014271 ▶ [DEBU keybase util.go:402] 021 + GetSocket
2017-02-28T12:51:05.014289 ▶ [DEBU keybase util.go:403] 022 - GetSocket -> ok
2017-02-28T12:51:05.014307 ▶ [DEBU keybase socket.go:73] 023 | empty socket wrapper; need a new one
2017-02-28T12:51:05.014330 ▶ [DEBU keybase socket_nix.go:96] 024 Dialing unix:/Users/colin/Library/Group Containers/keybase/Library/Caches/Keybase/keybased.sock
2017-02-28T12:51:05.014442 ▶ [DEBU keybase socket.go:88] 025 | DialSocket -> ok
2017-02-28T12:51:05.015247 ▶ [DEBU keybase out_of_date.go:28] 026 Got OutOfDateInfo: keybase1.OutOfDateInfo{UpgradeTo:"", UpgradeURI:"", CustomMessage:"", CriticalClockSkew:0}
2017-02-28T12:51:05.015282 ▶ [DEBU keybase out_of_date.go:44] 027 - PrintOutOfDateWarnings
2017-02-28T12:51:05.116179 ▶ [DEBU keybase globals.go:424] 028 Calling shutdown first time through
2017-02-28T12:51:05.116252 ▶ [DEBU keybase login_state.go:1045] 029 + Account "LoginState - Shutdown"
2017-02-28T12:51:05.116359 ▶ [DEBU keybase login_state.go:958] 02a - LoginState: Leaving request loop
2017-02-28T12:51:05.116383 ▶ [DEBU keybase login_state.go:1047] 02b - Account "LoginState - Shutdown"
2017-02-28T12:51:05.116481 ▶ [DEBU keybase globals.go:481] 02c exiting shutdown code=0; err=<nil>

Task (out): {
  "componentResults": [
    {
      "name": "service",
      "status": {
        "code": 0,
        "name": "OK",
        "desc": "OK",
        "fields": null
      }
    }
  ],
  "status": {
    "code": 0,
    "name": "OK",
    "desc": "OK",
    "fields": null
  },
  "fatal": false
}

Checking launchd status for service
Task: /Applications/Keybase.app/Contents/SharedSupport/bin/keybase --log-format=file launchd status --format=json service
Task EOF
Completed
Task (err): 
Task (out): {
  "version": "1.0.18-20170209165653+17b641d",
  "label": "keybase.service",
  "pid": "61314",
  "lastExitStatus": "",
  "bundleVersion": "1.0.18-20170209165653+17b641d",
  "installStatus": 4,
  "installAction": 1,
  "status": {
    "code": 0,
    "name": "OK",
    "desc": "OK",
    "fields": null
  }
}

Install: Fuse
Task: /Applications/Keybase.app/Contents/SharedSupport/bin/keybase -d --log-format=file fuse status --bundle-version=3.5.2
Task EOF
Completed
Task (err): 2017-02-28T12:51:06.128065 ▶ [DEBU keybase globals.go:353] 001 Created Identify2Cache, max age: 5m0s
2017-02-28T12:51:06.128163 ▶ [DEBU keybase globals.go:356] 002 Created LinkCache, max size: 65536, clean dur: 1m0s
2017-02-28T12:51:06.128192 ▶ [DEBU keybase globals.go:358] 003 Created CardCache, max age: 5m0s
2017-02-28T12:51:06.128206 ▶ [DEBU keybase globals.go:360] 004 made a new full self cache
2017-02-28T12:51:06.128218 ▶ [DEBU keybase globals.go:362] 005 made a new cached UPAK loader (timeout=10m0s)
2017-02-28T12:51:06.130335 ▶ [DEBU keybase ui.go:571] 006 Can't set GPG_TTY; discover failed
2017-02-28T12:51:06.130409 ▶ [DEBU keybase globals.go:336] 007 Keybase CLI 1.0.18-20170209165653+17b641d
2017-02-28T12:51:06.130431 ▶ [DEBU keybase globals.go:336] 008 - Built with go1.7.5
2017-02-28T12:51:06.130447 ▶ [DEBU keybase globals.go:336] 009 - Visit https://keybase.io for more details
2017-02-28T12:51:06.130473 ▶ [DEBU keybase main.go:147] 00a + configureProcesses
2017-02-28T12:51:06.130494 ▶ [DEBU keybase main.go:245] 00b + configureLogging
2017-02-28T12:51:06.130509 ▶ [DEBU keybase main.go:254] 00c Disabling log forwarding
2017-02-28T12:51:06.130521 ▶ [DEBU keybase main.go:247] 00d - configureLogging
2017-02-28T12:51:06.130532 ▶ [DEBU keybase main.go:149] 00e - configureProcesses -> <nil>
2017-02-28T12:51:06.131316 ▶ [DEBU keybase out_of_date.go:14] 00f + PrintOutOfDateWarnings
2017-02-28T12:51:06.131388 ▶ [DEBU keybase util.go:402] 010 + GetSocket
2017-02-28T12:51:06.131419 ▶ [DEBU keybase util.go:403] 011 - GetSocket -> ok
2017-02-28T12:51:06.131437 ▶ [DEBU keybase socket.go:73] 012 | empty socket wrapper; need a new one
2017-02-28T12:51:06.131455 ▶ [DEBU keybase socket_nix.go:96] 013 Dialing unix:/Users/colin/Library/Group Containers/keybase/Library/Caches/Keybase/keybased.sock
2017-02-28T12:51:06.131600 ▶ [DEBU keybase socket.go:88] 014 | DialSocket -> ok
2017-02-28T12:51:06.132539 ▶ [DEBU keybase out_of_date.go:28] 015 Got OutOfDateInfo: keybase1.OutOfDateInfo{UpgradeTo:"", UpgradeURI:"", CustomMessage:"", CriticalClockSkew:0}
2017-02-28T12:51:06.132585 ▶ [DEBU keybase out_of_date.go:44] 016 - PrintOutOfDateWarnings
2017-02-28T12:51:06.236395 ▶ [DEBU keybase globals.go:424] 017 Calling shutdown first time through
2017-02-28T12:51:06.236481 ▶ [DEBU keybase login_state.go:1045] 018 + Account "LoginState - Shutdown"
2017-02-28T12:51:06.236572 ▶ [DEBU keybase login_state.go:958] 019 - LoginState: Leaving request loop
2017-02-28T12:51:06.236624 ▶ [DEBU keybase login_state.go:1047] 01a - Account "LoginState - Shutdown"
2017-02-28T12:51:06.236676 ▶ [DEBU keybase globals.go:481] 01b exiting shutdown code=0; err=<nil>

Task (out): {
  "version": "",
  "bundleVersion": "3.5.2",
  "kextID": "",
  "path": "",
  "kextStarted": false,
  "installStatus": 2,
  "installAction": 4,
  "mountInfos": null,
  "status": {
    "code": 0,
    "name": "",
    "desc": "",
    "fields": null
  }
}

Helper: kextInstall({
    destination = "/Library/Filesystems/kbfuse.fs";
    kextID = "com.github.kbfuse.filesystems.kbfuse";
    kextPath = "/Library/Filesystems/kbfuse.fs/Contents/Extensions/10.10/kbfuse.kext";
    source = "/Applications/Keybase.app/Contents/Resources/KeybaseInstaller.app/Contents/Resources/kbfuse.bundle";
})
Install complete
Privileged Helper: Installed, Bundle Version: 1.0.29
Version: 1.0.29
Updater: Installed, PID: 61305
Service: Installed, Version: 1.0.18-20170209165653+17b641d
PID: 61314
Fuse: Install Error: KextManager failed to load with status: -603946985
Not Installed, Bundle Version: 3.5.2

Now that I'm back in the app, I cannot open chat - it said something once about not being able to load the filesystem driver. It yields no further information.

So, I quit from the menu bar again and started it again. Now, it's just sitting at the Loading screen. If I use the menu bar applet to look at chat, it pops up and has the error I saw:

Error: error unboxing chat message: KBFS client wasn't found at t (file:///Applications/Keybase.app/Contents/Resources/app/desktop/dist/index.bundle.js:15:31264) at new t (file:///Applications/Keybase.app/Contents/Resources/app/desktop/dist/index.bundle.js:16:80) at s (file:///Applications/Keybase.app/Contents/Resources/app/desktop/dist/index.bundle.js:15:31660) at i (file:///Applications/Keybase.app/Contents/Resources/app/desktop/dist/index.bundle.js:15:31588) at file:///Applications/Keybase.app/Contents/Resources/app/desktop/dist/index.bundle.js:12:14327 at file:///Applications/Keybase.app/Contents/Resources/app/desktop/dist/index.bundle.js:78:27307 at e.t.Deferrals.e._call (file:///Applications/Keybase.app/Contents/Resources/app/desktop/dist/index.bundle.js:56:29476) at file:///Applications/Keybase.app/Contents/Resources/app/desktop/dist/index.bundle.js:56:29627 at c (file:///Applications/Keybase.app/Contents/Resources/app/desktop/dist/index.bundle.js:56:29254) at e.t.Deferrals.e._fulfill (file:///Applications/Keybase.app/Contents/Resources/app/desktop/dist/index.bundle.js:56:29586)

So I decided to reinstall. I quit it and deleted /Applications/Keybase.app and executed brew cask install keybase at the command line. I receive the same KextManager failure. Removed that one and tried downloading from Keybase.io. I put that app in place and started it.

Now I've got nothing in chat except a blinking securing.... Nothing happens when I try to open a folder.

$ cd /keybase/
-bash: cd: /keybase/: Permission denied

I'm now stuck and I've got some messages in my chat queue, according to an email I received that started me on this journey.

Start in install_osx.go with the Fuse installation path and the KextManager failure shown in the installer log. Trace why Fuse and KBFS remain unavailable after the service starts, then reproduce the disconnected GUI state and verify that the components install successfully and messages can be retrieved on macOS.