keybase / keybase/client

The operation couldn't be completed installing helper

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#5,902 3 comments 1 reaction 0 assignees View on GitHub

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Description

my log id: fd78e761c0a01a1cb9a27f1c

Installer: 1.1.46
Privileged Helper: Re-Install, Install Error: The operation couldn’t be completed. (CFErrorDomainLaunchd error 9.), Error: XPC Error: Connection invalid, Error, Bundle Version: 1.0.29
Updater: Unknown, 
Service: Unknown, 
Fuse: Unknown, 
Mount directory: Unknown, 
KBFS: Unknown, 
CLI: Unknown, 

Log:
Version: 1.1.46
Installables: (
    "Privileged Helper",
    Updater,
    Service,
    Fuse,
    "Mount directory",
    KBFS,
    CLI
)
Install: Privileged Helper
Connecting to keybase.Helper (privileged=1)
Connected
Retrying (attempt=1, requestId=0) after XPC error: Error Domain=MPMessagePack Code=-10 "XPC Error: Connection invalid" UserInfo={NSLocalizedDescription=XPC Error: Connection invalid, NSLocalizedRecoveryOptions=(
    OK
)}
Connection invalid, clearing connection
Cleared connection
Connecting to keybase.Helper (privileged=1)
Connected
Connection invalid, clearing connection
Retrying (attempt=2, requestId=0) after XPC error: Error Domain=MPMessagePack Code=-10 "XPC Error: Connection invalid" UserInfo={NSLocalizedDescription=XPC Error: Connection invalid, NSLocalizedRecoveryOptions=(
    OK
)}
Cleared connection
Connecting to keybase.Helper (privileged=1)
Connected
Retrying (attempt=3, requestId=0) after XPC error: Error Domain=MPMessagePack Code=-10 "XPC Error: Connection invalid" UserInfo={NSLocalizedDescription=XPC Error: Connection invalid, NSLocalizedRecoveryOptions=(
    OK
)}
Connection invalid, clearing connection
Cleared connection
Connecting to keybase.Helper (privileged=1)
Connected
Max attempts reached (4 >= 4)
Connection invalid, clearing connection
Removing /Library/PrivilegedHelperTools/keybase.Helper
Installing helper tool via SMJobBless
Failed, retrying
Install complete
Privileged Helper: Install Error: The operation couldn’t be completed. (CFErrorDomainLaunchd error 9.)
Error: XPC Error: Connection invalid
Error, Bundle Version: 1.0.29

Ignoring leaves me with a Keybase window that just says "Loading…".

Contributor guide

No contributing guide indexed for this repository

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start with the supplied installer log, especially the Privileged Helper and SMJobBless steps, and investigate the CFErrorDomainLaunchd error 9 and repeated XPC connection failures. Reproduce the helper installation failure on macOS and trace why the client remains on “Loading…”. Done means the helper installs successfully and the Keybase window completes loading.

Written by the indexing model from the issue text.

Assessment

Tech stack
macos
Domain
desktop, operating-systems
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
20/100

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