keybase / keybase/client

Windows client install fails

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#5,491 3 comments 0 reactions 0 assignees View on GitHub

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Description

I attempted to install the latest Windows client (keybase_setup_386.exe) and it failed to install. Attaching the log file. Happy to provide any other diagnostic info you need.
Keybase_20170120083457_log.txt

Note I had a previous version of keybase from 6-12 months ago, but I also tried uninstalling that. But I'm still having a problem.

Thanks to you all for a great app and for looking at this issue.

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Research direction

Start by reviewing the attached Keybase_20170120083457_log.txt file and the reported keybase_setup_386.exe installation context. Reproduce the failure on Windows, including after removing the previous Keybase version; done means the client installs successfully or the failure is narrowed to a documented cause.

Written by the indexing model from the issue text.

Assessment

Domain
desktop
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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