keybase / keybase/client

Installer cannot successfully run

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Description

Every time I run the installer, from the very first time, I get an error that "the process cannot access the file because it is being used by another process".

No idea what file or what's using it.

Here's the log; I don't know which version of the client but it was downloaded today.

[0AF4:1168][2016-06-25T20:46:54]i001: Burn v3.10.2.2516, Windows v10.0 (Build 10240: Service Pack 0), path: C:\Users\Jeff\AppData\Local\Temp\{B9312929-F73A-4895-A0AB-0F597B2C6D83}\.cr\keybase_setup_386.exe
[0AF4:1168][2016-06-25T20:46:54]i000: Initializing string variable 'DokanProduct64' to value '{65A3A964-3DC3-0100-0000-160621082245}'
[0AF4:1168][2016-06-25T20:46:54]i000: Initializing string variable 'DokanProduct86' to value '{65A3A986-3DC3-0100-0000-160621082245}'
[0AF4:1168][2016-06-25T20:46:54]i009: Command Line: '-burn.clean.room=C:\Users\Jeff\Downloads\keybase_setup_386.exe'
[0AF4:1168][2016-06-25T20:46:54]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Jeff\Downloads\keybase_setup_386.exe'
[0AF4:1168][2016-06-25T20:46:54]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Jeff\Downloads\'
[0AF4:1168][2016-06-25T20:46:54]i000: Setting string variable 'LOGPATH_PROP' to value 'C:\Users\Jeff\AppData\Local\Temp\Keybase_20160625204654.log'
[0AF4:1168][2016-06-25T20:46:54]i000: Setting string variable 'WixBundleName' to value 'Keybase'
[0AF4:1168][2016-06-25T20:46:54]i000: Setting string variable 'WixBundleManufacturer' to value 'Keybase, Inc.'
[0AF4:09D8][2016-06-25T20:46:54]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[0AF4:09D8][2016-06-25T20:46:54]i000: Setting version variable 'WixBundleFileVersion' to value '1.0.16.47'
[0AF4:1168][2016-06-25T20:46:54]i100: Detect begin, 3 packages
[0AF4:1168][2016-06-25T20:46:54]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{65A3A986-3DC3-0100-0000-160621082245}'
[0AF4:1168][2016-06-25T20:46:54]i052: Condition 'NOT DokanUninstallString' evaluates to true.
[0AF4:1168][2016-06-25T20:46:54]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{65A3A986-3DC3-0100-0000-160621082245}'
[0AF4:1168][2016-06-25T20:46:54]i052: Condition 'NOT DokanUninstallString' evaluates to true.
[0AF4:1168][2016-06-25T20:46:54]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{65A3A964-3DC3-0100-0000-160621082245}'
[0AF4:1168][2016-06-25T20:46:54]i052: Condition 'NOT DokanUninstallString' evaluates to true.
[0AF4:1168][2016-06-25T20:46:54]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{65A3A964-3DC3-0100-0000-160621082245}'
[0AF4:1168][2016-06-25T20:46:54]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{357F272E-BE0E-409F-8E39-0BB9827F5716}_is1'
[0AF4:1168][2016-06-25T20:46:54]i052: Condition 'NOT InnoUninstallString' evaluates to true.
[0AF4:1168][2016-06-25T20:46:54]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{357F272E-BE0E-409F-8E39-0BB9827F5716}_is1'
[0AF4:1168][2016-06-25T20:46:54]i052: Condition 'NOT InnoUninstallString' evaluates to true.
[0AF4:1168][2016-06-25T20:46:54]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DEB2E54C-C39F-4DC8-93A7-ABE0AB91DDCA}_is1'
[0AF4:1168][2016-06-25T20:46:54]i052: Condition 'NOT InnoUninstallString' evaluates to true.
[0AF4:1168][2016-06-25T20:46:54]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DEB2E54C-C39F-4DC8-93A7-ABE0AB91DDCA}_is1'
[0AF4:1168][2016-06-25T20:46:54]i052: Condition 'NOT InnoUninstallString' evaluates to true.
[0AF4:1168][2016-06-25T20:46:54]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1B2672D9-2BAD-4C11-BA53-A75AF6FD7789}_is1'
[0AF4:1168][2016-06-25T20:46:54]i052: Condition 'NOT InnoUninstallString' evaluates to true.
[0AF4:1168][2016-06-25T20:46:54]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1B2672D9-2BAD-4C11-BA53-A75AF6FD7789}_is1'
[0AF4:1168][2016-06-25T20:46:54]i052: Condition 'NOT InnoUninstallString' evaluates to true.
[0AF4:1168][2016-06-25T20:46:54]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{70E747DE-4E09-44B0-ACAD-784AA9D79C02}_is1'
[0AF4:1168][2016-06-25T20:46:54]i052: Condition 'NOT InnoUninstallString' evaluates to true.
[0AF4:1168][2016-06-25T20:46:54]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{70E747DE-4E09-44B0-ACAD-784AA9D79C02}_is1'
[0AF4:1168][2016-06-25T20:46:54]i000: Registry key not found. Key = 'SOFTWARE\Keybase'
[0AF4:1168][2016-06-25T20:46:54]i052: Condition 'NOT TargetDokanUninstallKey' evaluates to true.
[0AF4:1168][2016-06-25T20:46:54]i000: Registry key not found. Key = 'SOFTWARE\Keybase'
[0AF4:1168][2016-06-25T20:46:54]i052: Condition 'NOT InnoUninstallString' evaluates to true.
[0AF4:1168][2016-06-25T20:46:54]i052: Condition 'DokanUninstallString and NOT (WixBundleAction=3 AND ( TargetDokanUninstallKey <> DokanProduct64 AND TargetDokanUninstallKey <> DokanProduct86 ))' evaluates to false.
[0AF4:1168][2016-06-25T20:46:54]i101: Detected package: runquiet.exe, state: Present, cached: None
[0AF4:1168][2016-06-25T20:46:54]i101: Detected package: DokanSetup_redist.exe, state: Absent, cached: None
[0AF4:1168][2016-06-25T20:46:54]i101: Detected package: KeybasePrograms, state: Absent, cached: Complete
[0AF4:1168][2016-06-25T20:46:54]i199: Detect complete, result: 0x0
[0AF4:1168][2016-06-25T20:46:57]i200: Plan begin, 3 packages, action: Install
[0AF4:1168][2016-06-25T20:46:57]w321: Skipping dependency registration on package with no dependency providers: runquiet.exe
[0AF4:1168][2016-06-25T20:46:57]w321: Skipping dependency registration on package with no dependency providers: DokanSetup_redist.exe
[0AF4:1168][2016-06-25T20:46:57]i000: Setting string variable 'WixBundleLog_DokanSetup_redist.exe' to value 'C:\Users\Jeff\AppData\Local\Temp\Keybase_20160625204654_000_DokanSetup_redist.exe.log'
[0AF4:1168][2016-06-25T20:46:57]i000: Setting string variable 'WixBundleRollbackLog_KeybasePrograms' to value 'C:\Users\Jeff\AppData\Local\Temp\Keybase_20160625204654_001_KeybasePrograms_rollback.log'
[0AF4:1168][2016-06-25T20:46:57]i000: Setting string variable 'WixBundleLog_KeybasePrograms' to value 'C:\Users\Jeff\AppData\Local\Temp\Keybase_20160625204654_001_KeybasePrograms.log'
[0AF4:1168][2016-06-25T20:46:57]i201: Planned package: runquiet.exe, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0AF4:1168][2016-06-25T20:46:57]i201: Planned package: DokanSetup_redist.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
[0AF4:1168][2016-06-25T20:46:57]i201: Planned package: KeybasePrograms, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[0AF4:1168][2016-06-25T20:46:57]i299: Plan complete, result: 0x0
[0AF4:1168][2016-06-25T20:46:57]i300: Apply begin
[0AF4:1168][2016-06-25T20:46:57]i010: Launching elevated engine process.
[0AF4:1168][2016-06-25T20:46:59]i011: Launched elevated engine process.
[0AF4:1168][2016-06-25T20:46:59]i012: Connected to elevated engine.
[0FC0:2F54][2016-06-25T20:46:59]i358: Pausing automatic updates.
[0FC0:2F54][2016-06-25T20:46:59]i359: Paused automatic updates.
[0FC0:2F54][2016-06-25T20:46:59]i360: Creating a system restore point.
[0FC0:2F54][2016-06-25T20:47:00]i361: Created a system restore point.
[0AF4:1168][2016-06-25T20:47:00]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6103cef0-c666-476f-bb71-a8035df5fde7}, options: 0x7, disable resume: No
[0AF4:1168][2016-06-25T20:47:00]i000: Caching bundle from: 'C:\Users\Jeff\AppData\Local\Temp\{30AF8BA3-0EDF-4EA9-9B9D-B4131CB47AB1}\.be\Keybase_1.0.16-20160622133922+f8bd1e6.386.exe' to: 'C:\Users\Jeff\AppData\Local\Package Cache\{6103cef0-c666-476f-bb71-a8035df5fde7}\Keybase_1.0.16-20160622133922+f8bd1e6.386.exe'
[0AF4:1168][2016-06-25T20:47:00]i320: Registering bundle dependency provider: {6103cef0-c666-476f-bb71-a8035df5fde7}, version: 1.0.16.47
[0AF4:1168][2016-06-25T20:47:00]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6103cef0-c666-476f-bb71-a8035df5fde7}, resume: Active, restart initiated: No, disable resume: No
[0AF4:14B8][2016-06-25T20:47:00]i336: Acquiring container: WixAttachedContainer, copy from: C:\Users\Jeff\Downloads\keybase_setup_386.exe
[0AF4:14B8][2016-06-25T20:47:00]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\Jeff\Downloads\'
[0FC0:1764][2016-06-25T20:47:02]e000: Error 0x80070020: Failed to open payload at path: C:\ProgramData\Package Cache\.unverified\DokanSetup_redist.exe
[0FC0:1764][2016-06-25T20:47:02]e310: Failed to verify payload: DokanSetup_redist.exe at path: C:\ProgramData\Package Cache\.unverified\DokanSetup_redist.exe, error: 0x80070020. Deleting file.
[0FC0:1764][2016-06-25T20:47:02]e000: Error 0x80070020: Failed to cache payload: DokanSetup_redist.exe
[0AF4:14B8][2016-06-25T20:47:02]e314: Failed to cache payload: DokanSetup_redist.exe from working path: C:\Users\Jeff\AppData\Local\Temp\{30AF8BA3-0EDF-4EA9-9B9D-B4131CB47AB1}\DokanSetup_redist.exe, error: 0x80070020.
[0AF4:14B8][2016-06-25T20:47:02]e349: Application requested retry of payload: DokanSetup_redist.exe, encountered error: 0x80070020. Retrying...
[0AF4:14B8][2016-06-25T20:47:05]i336: Acquiring container: WixAttachedContainer, copy from: C:\Users\Jeff\Downloads\keybase_setup_386.exe
[0FC0:1764][2016-06-25T20:47:06]i305: Verified acquired payload: DokanSetup_redist.exe at path: C:\ProgramData\Package Cache\.unverified\DokanSetup_redist.exe, moving to: C:\ProgramData\Package Cache\2FC376A125AB31E0BA39FC5C83ED7905A36BF2B9\DokanSetup_redist.exe.
[0AF4:14B8][2016-06-25T20:47:07]i304: Verified existing payload: KeybasePrograms at path: C:\Users\Jeff\AppData\Local\Package Cache\{4C018227-60CF-4972-B2A3-A3A75737A375}v1.0.16.47\Keybase.msi.
[0FC0:2F54][2016-06-25T20:47:07]i301: Applying execute package: DokanSetup_redist.exe, action: Install, path: C:\ProgramData\Package Cache\2FC376A125AB31E0BA39FC5C83ED7905A36BF2B9\DokanSetup_redist.exe, arguments: '"C:\ProgramData\Package Cache\2FC376A125AB31E0BA39FC5C83ED7905A36BF2B9\DokanSetup_redist.exe" /quiet'
[0FC0:2F54][2016-06-25T20:47:08]e000: Error 0x80070020: Process returned error: 0x80070020
[0FC0:2F54][2016-06-25T20:47:08]e000: Error 0x80070020: Failed to execute EXE package.
[0AF4:1168][2016-06-25T20:47:08]e000: Error 0x80070020: Failed to configure per-machine EXE package.
[0AF4:1168][2016-06-25T20:47:08]i319: Applied execute package: DokanSetup_redist.exe, result: 0x80070020, restart: None
[0AF4:1168][2016-06-25T20:47:08]e000: Error 0x80070020: Failed to execute EXE package.
[0FC0:2F54][2016-06-25T20:47:08]i351: Removing cached package: DokanSetup_redist.exe, from path: C:\ProgramData\Package Cache\2FC376A125AB31E0BA39FC5C83ED7905A36BF2B9\
[0AF4:1168][2016-06-25T20:47:08]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6103cef0-c666-476f-bb71-a8035df5fde7}, resume: None, restart: None, disable resume: No
[0AF4:1168][2016-06-25T20:47:08]i330: Removed bundle dependency provider: {6103cef0-c666-476f-bb71-a8035df5fde7}
[0AF4:1168][2016-06-25T20:47:08]i352: Removing cached bundle: {6103cef0-c666-476f-bb71-a8035df5fde7}, from path: C:\Users\Jeff\AppData\Local\Package Cache\{6103cef0-c666-476f-bb71-a8035df5fde7}\
[0AF4:1168][2016-06-25T20:47:08]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6103cef0-c666-476f-bb71-a8035df5fde7}, resume: None, restart initiated: No, disable resume: No
[0AF4:1168][2016-06-25T20:47:08]i399: Apply complete, result: 0x80070020, restart: None, ba requested restart:  No

Contributor guide

No contributing guide indexed for this repository

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start with the installer log and the DokanSetup_redist.exe step, especially the 0x80070020 errors while opening, caching, and executing the payload. Trace the installer entry point that invokes this package and determine the cause of the file or process lock; done means the Windows installer completes successfully.

Written by the indexing model from the issue text.

Assessment

Domain
build-system
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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