keybase / keybase/client

Failure to launch desktop app - Windows 11 pro

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Description

Describe the bug
log ID is: 4ba4e28e887fbcd87b46d81c
After install, failure to load app beyond blank screen. Reinstalling, device reboot, device update does not correct issue.

WindowsBuildLabEx : 26100.1.amd64fre.ge_release.240331-1435
WindowsEditionId : Professional
WindowsInstallationType : Client
WindowsProductName : Windows 10 Pro
WindowsVersion : 2009
OSDisplayVersion : 24H2
BiosBIOSVersion : {ASUS - 1072009, GZ302EA.308, American Megatrends - 50024}
BiosCaption : GZ302EA.308
BiosFirmwareType : Uefi
BiosManufacturer : American Megatrends International, LLC.
BiosName : GZ302EA.308
BiosReleaseDate : 3/23/2025 8:00:00 PM
CsManufacturer : ASUSTeK COMPUTER INC.
CsModel : ROG Flow Z13 GZ302EA_GZ302EA
CsNumberOfLogicalProcessors : 32
CsNumberOfProcessors : 1
CsProcessors : {AMD RYZEN AI MAX+ 395 w/ Radeon 8060S }
CsSystemFamily : ROG Flow Z13
CsSystemType : x64-based PC
CsTotalPhysicalMemory : 102701535232
CsPhyicallyInstalledMemory : 134217728
OsName : Microsoft Windows 11 Pro
OsType : WINNT
OsVersion : 10.0.26100
OsBuildNumber : 26100
OsHotFixes : {KB5054979, KB5055627, KB5058538, KB5055659}
OsSystemDrive : C:
OsArchitecture : 64-bit
OsLanguage : en-US
PowerPlatformRole : Mobile
HyperVisorPresent : True

To Reproduce
Steps to reproduce the behavior:

Download & install msi
Auto launch after install
Close application
Relaunch application
Expected behavior
Login splash screen

Screenshots

![Image](https://github.com/user-attachments/assets/f0994bc7-be5a-40ca-9432-0e6601499b12)

Additional numbers
The number 345567

Contributor guide

No contributing guide indexed for this repository

Research direction

Reproduce the Windows 11 failure using the MSI installation, automatic launch, close, and relaunch sequence described in the issue, and inspect the referenced log ID 4ba4e28e887fbcd87b46d81c. Done means the app reaches the login splash screen instead of remaining on a blank screen.

Written by the indexing model from the issue text.

Assessment

Tech stack
electron
Domain
desktop, operating-systems
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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