emails not arriving after a account reset

I lost all my devices so I am trying an account reset; this action triggers a email with instructions sent from keybase.io but I have not received any emails.

Not sure if I am the only one being affected or this problem is more general.

my log id: 697bf02687968732c853fd1c

Start with the account-reset email flow and the supplied log ID 697bf02687968732c853fd1c. Determine whether the reset email is generated and sent by keybase.io, then verify the affected delivery path. Done means the cause of the missing email is identified and the reset instructions reliably reach the account holder.

Written by the indexing model from the issue text.