App update failure
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Description
I was running version 5.7 and tried to update to version 6.2.3 on a Windows 7 PC. The update uninstalled the previous installation and then closed. When I try to launch Keybase I get the attached error.
my log id: f885a934812aac1cafc4801c
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Research direction
Start with the supplied log id f885a934812aac1cafc4801c and the attached error screenshot, then investigate the update path from version 5.7 to 6.2.3 on Windows 7. Done means the previous installation is not left unusable and Keybase launches successfully after the update.
Written by the indexing model from the issue text.
Assessment
- Domain
- desktop, operating-systems
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 20/100