keybase / keybase/client

Encryption/decryption doesn't work for one of my accounts

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#24,882 1 comment 0 reactions 0 assignees View on GitHub

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Go
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Description

I have a work account and a private one.
Tried to send a message encrypted with saltpack and I only get that it's encrypted for someone else or for a key I don't have.
I can't even encrypt/decrypt my own saltpack message. How can this be fixed?
If I encrypt a message from my work account I can't decrypt it on my private. Same error message...

I did change password on my private account if that is the problem?

But no one can decrypt messages sent from this private account so there is a weird issue here.

If I keep hammering the decrypt button it will work, seems like something doesn't sync as it should...

Magic, it does work now...
After I changed password and did not login on my mobile device again. Now I can decrypt my own messages again.
Will nog login on the mobile device until I know why this is happening.
Any clues?

Nope, it's down again even without the mobile device.
Have no more clues here. Mobile worked for 3 decryptions then stopped.

Contributor guide

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First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

The report mentions saltpack, the decrypt action, password changes, and mobile-device login, but no source file, test, or reliable reproduction is provided. Start by reproducing the failure across the two accounts with and without mobile login, then inspect the relevant client logs; done means encryption and decryption work consistently or the failure is narrowed to a reproducible case.

Written by the indexing model from the issue text.

Assessment

Tech stack
go
Domain
security
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
25/100

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