keybase / keybase/client

keybase failing to load on Windows 10

Open
#24,783 0 comments 0 reactions 0 assignees View on GitHub

Nobody has claimed this yet.

Dominant language
Go
Stars
9.2k
Forks
1.3k
Avg merge
12h 58m
Merged PRs (30d)
56

Description

Keybase is not loading. I get "Loading..." message and that's it.
I tried to uninstall it and reinstall it, but got the same problem.

my log id: 2755bd9af11664889146c01c

From the command line then I did keybase whoami and it said:

- INFO Starting background server with pid=12912

The UI then somehow unblocked itself. But clicking on Files, then hangs again with the "Loading ..." screen.

my log id: cbebd8eaa2c7247938a6041c

Not sure what's going on. Seems like some update broke the client on Windows 10.

Contributor guide

No contributing guide indexed for this repository

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start with the two reported log IDs and reproduce the Windows 10 behavior by running keybase whoami, then opening the UI and selecting Files. Compare the loading behavior with the command-line result; done means the UI loads normally and Files no longer hangs.

Written by the indexing model from the issue text.

Assessment

Domain
desktop, operating-systems
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
15/100

Get new issues in your inbox

A short digest of beginner-friendly GitHub issues.