Unable to log in to client apps: signing_kid ****** not found
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Description
Hi! I'm able to log in successfully to the website. On macOS and iOS devices, I'm trying to log into the client and the following happens:
- Enter username
- Enter password
- Choose a name for the device and press Continue
- "Oops, something went wrong. signing_kid ****** not found"
The redacted part is a long hexadecimal string.
Any ideas how to resolve this?
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First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
Start by reproducing the reported login flow on macOS and iOS, especially the device-name step where the signing_kid error appears. Compare the client behavior with the successful website login and trace the reported error to its source; done means client login completes without the error.
Written by the indexing model from the issue text.
Assessment
- Tech stack
- ios, macos
- Domain
- authentication
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 25/100