keybase / keybase/client

Keybase Windows installer won't reinstall the app

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Description

On this laptop Keybase app (4.7.2.5) used to work very well, the laptop hasn't been used for a week and this morning Keybase app won't open - the symptom is that the app window appears to show up for ~100ms and then closes.

In an attempt to fix the issue I downloaded the latest keybase installer and ran it, but the installer ran into this warning and refuses to change anything:

![image](https://user-images.githubusercontent.com/563872/68273540-655a2d80-006f-11ea-8e38-0bc61757d474.png)

It's just a minor inconvenience though. I managed to reinstall the app by uninstalling it at first, and afterwards the app opens just fine.

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Research direction

Reproduce the failure on Windows using Keybase 4.7.2.5 and the latest installer, following the report's reinstall attempt. Done means the installer updates or reinstalls the app without requiring a prior uninstall, and the app opens normally afterward.

Written by the indexing model from the issue text.

Assessment

Domain
desktop
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
25/100

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