Login Issues

Hi there,

I can’t seem to find any way to reach out for support, so I’m blindly trying here.

I have been a keybase.io member for a looong time and way back when I chose to keep my private key in the system so I could use the browser interface. At some point I installed keybase on my phone, but never really used it there. Since that install I’ve upgraded phones and apparently the device key associated with it was lost.

Now, I’d like to install and use the apps on my phone and on my Mac, but, apparently it appears I’m required to authenticate with that now obsolete phone install before I can login with the apps or even on the command line. I can login to the website without issue, so I’m frustrated that I can not authenticate my devices, and I’m really not interested (nor do I think it is required) in resetting my keys.

Your help would be greatly appreciated.

Thank you,

Levi

The report identifies no source files, tests, or entry points to inspect. Begin by determining which authentication and device-key flow handles existing web users whose old phone device key is unavailable; done would require a decided, tested way to authenticate the Mac, phone, or command-line clients without unnecessarily resetting keys.