Transfer from KB Wallet from XLM to WRX leaves KB Wallet but does not arrive in Wirex Wallet

I have raised an issue with Wirex as test transactions from KB Wallet to send XLM as WRX did not arrive (for 1 and 17 WRX).

Wirex support have stated:

"as I can see, you've tried to convert the XLM form external wallet to WXT on Wirex wallet. Please be advised, though we continuously improve our functionality, this transaction is technically impossible at the moment".

My point was that if a transaction is not possible then it should be flagged before it can be made and I am pretty sure that the implementation of such a check would be the responsibility of of the WRX creator (i.e. Wirex). (I did for example find that it was impossible to send XML to CHF and this was always flagged before I could send the transaction - No path exists for.....)

They have asked me to check back with you.
So please confirm that this is a Wirex issue and nothing to do with the KB Wallet.

Thank you,

Nick Morter
nickmorter

Your request (1012794) has been updated. To add additional comments, reply to this email.Yuliia Petrenko (Wirex)Sep 2, 17:18 EESTDear Nicholas!I completely agree with you; it would be more correct to have the transaction declined initially and this would prevent and protect our customers from potential losses. I completely understand your reaction; in your position, I would feel the same. Please kindly mind that we would be more than happy to provide you with the uninterrupted service and we are working on improvements every day. However, some things might work not as they should and that is what we are here for. We will take care of the case and do all the required steps to prevent a similar situation in the future.I would also suggest you contact the sender's platform on this matter.Please accept my sincerest apologies on behalf of Wirex for the situation.Should any questions ever arise, do not hesitate t contact me back and I will reply immediately!Best regards,Yuliia,Customer support representativeIf you have any additional questions, please visit our Help Center: https://help.wirexapp.comIn case your issue requires immediate escalation to our management or senior support, do not hesitate contacting us at supportescalations@wirexapp.com directly.

Nicholas MorterSep 2, 13:25 EESTYuliia,Every other time I have tried to do an XLM --> 'some other token' operation that was impossible I got a message (No path exists ...).But not for this operation.The funds left my external wallet and just disappeared.I am not worried about these particular transactions as it came to a few cents so we can let this particular case drop.However, I or a future user would be in serious trouble if this was for hundreds of USD.So I believe your WXT implementation on Stellar should reject "technically impossible" transactions and not allow them to occur.Do you agree?Regards,Nick

Yuliia Petrenko (Wirex)Sep 2, 12:22 EESTDear Nicholas!Thank you for the screenshot. I have checked and, **as I can see, you've tried to convert the XLM form external wallet to WXT on Wirex wallet. Please be advised, though we continuously improve our functionality, this transaction is technically impossible at the moment;** I am sorry for the inconvenience. You would need to transfer the funds to XLM address and convert to WXT within your Wirex account.Please let me know if I can assist you further.Best regards,Yuliia,Customer support representativeIf you have any additional questions, please visit our Help Center: https://help.wirexapp.comIn case your issue requires immediate escalation to our management or senior support, do not hesitate contacting us at supportescalations@wirexapp.com directly.Nicholas MorterSep 1, 23:12 EESTOn Sun, Sep 1, 2019 at 4:16 PM Yuliia Petrenko (Wirex) wrote:##- Please type your reply above this line -##Your request (1012794) has been updated. To add additional comments, reply to this email.Yuliia Petrenko (Wirex)Sep 1, 17:16 EESTHello Nicholas!Thank you for contacting Wirex Support Team.My name is Yuliia, and I am here to assist.Could you please kindly send a screenshot of the mentioned transactions?Thank you in advance!Best regards,Yuliia,Customer support representativeIf you have any additional questions, please visit our Help Center: https://help.wirexapp.comIn case your issue requires immediate escalation to our management or senior support, do not hesitate contacting us at supportescalations@wirexapp.com directly.Nicholas MorterAug 31, 03:31 EESTAdding Funds to WXT token giving the stellar account and the memoI make two transfers to test WXT via Stellar.1. The first was for 1 WXT and it did not arrivetrxId: e74dca100f3badeb5764ba4f3e514081998006e588f2a51602b68b0b8f13661e2. The second was for 17 WXT and it did not arrivetrxId: 2430ca7fa245e30aca5d794d00499698a3571ff00325713389adbbac1a768f1cMy transferring wallet shows this as sent and so does the transaction id.Small amounts of XLM were successfully transferred.Can you let me know what is going wrong?Kind regards,The Wirex Team© Copyright 2019 Wirex™ Limited, 9 Devonshire Square, London EC2M 4YF, UK. All rights reserved.Help centre (https://wirexapp.com/help) · Privacy policy (https://wirexapp.com/privacy-data-retention)This email is a service from Wirex. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Wirex&utm_medium=poweredbyzendesk&utm_source=email-notification)[XZ3VO8-PMOK]Attachment(s)image.pngimage.pngimage.pngNicholas MorterSep 1, 23:05 EEST##- Please type your reply above this line -##Your request (1012794) has been updated. To add additional comments, reply to this email.Yuliia Petrenko (Wirex)Sep 1, 17:16 EESTHello Nicholas!Thank you for contacting Wirex Support Team.My name is Yuliia, and I am here to assist.Could you please kindly send a screenshot of the mentioned transactions?Thank you in advance!Best regards,Yuliia,Customer support representativeIf you have any additional questions, please visit our Help Center: https://help.wirexapp.comIn case your issue requires immediate escalation to our management or senior support, do not hesitate contacting us at supportescalations@wirexapp.com directly.Nicholas MorterAug 31, 03:31 EESTAdding Funds to WXT token giving the stellar account and the memoI make two transfers to test WXT via Stellar.1. The first was for 1 WXT and it did not arrivetrxId: e74dca100f3badeb5764ba4f3e514081998006e588f2a51602b68b0b8f13661e2. The second was for 17 WXT and it did not arrivetrxId: 2430ca7fa245e30aca5d794d00499698a3571ff00325713389adbbac1a768f1cMy transferring wallet shows this as sent and so does the transaction id.Small amounts of XLM were successfully transferred.Can you let me know what is going wrong?Kind regards,The Wirex Team© Copyright 2019 Wirex™ Limited, 9 Devonshire Square, London EC2M 4YF, UK. All rights reserved.Help centre (https://wirexapp.com/help) · Privacy policy (https://wirexapp.com/privacy-data-retention)This email is a service from Wirex. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Wirex&utm_medium=poweredbyzendesk&utm_source=email-notification)[XZ3VO8-PMOK]Attachment(s)image.pngimage.png | Yuliia Petrenko (Wirex)Sep 2, 17:18 EESTDear Nicholas!I completely agree with you; it would be more correct to have the transaction declined initially and this would prevent and protect our customers from potential losses. I completely understand your reaction; in your position, I would feel the same. Please kindly mind that we would be more than happy to provide you with the uninterrupted service and we are working on improvements every day. However, some things might work not as they should and that is what we are here for. We will take care of the case and do all the required steps to prevent a similar situation in the future.I would also suggest you contact the sender's platform on this matter.Please accept my sincerest apologies on behalf of Wirex for the situation.Should any questions ever arise, do not hesitate t contact me back and I will reply immediately!Best regards,Yuliia,Customer support representativeIf you have any additional questions, please visit our Help Center: https://help.wirexapp.comIn case your issue requires immediate escalation to our management or senior support, do not hesitate contacting us at supportescalations@wirexapp.com directly. |   | Yuliia Petrenko (Wirex)Sep 2, 17:18 EESTDear Nicholas!I completely agree with you; it would be more correct to have the transaction declined initially and this would prevent and protect our customers from potential losses. I completely understand your reaction; in your position, I would feel the same. Please kindly mind that we would be more than happy to provide you with the uninterrupted service and we are working on improvements every day. However, some things might work not as they should and that is what we are here for. We will take care of the case and do all the required steps to prevent a similar situation in the future.I would also suggest you contact the sender's platform on this matter.Please accept my sincerest apologies on behalf of Wirex for the situation.Should any questions ever arise, do not hesitate t contact me back and I will reply immediately!Best regards,Yuliia,Customer support representativeIf you have any additional questions, please visit our Help Center: https://help.wirexapp.comIn case your issue requires immediate escalation to our management or senior support, do not hesitate contacting us at supportescalations@wirexapp.com directly. | Nicholas MorterSep 2, 13:25 EESTYuliia,Every other time I have tried to do an XLM --> 'some other token' operation that was impossible I got a message (No path exists ...).But not for this operation.The funds left my external wallet and just disappeared.I am not worried about these particular transactions as it came to a few cents so we can let this particular case drop.However, I or a future user would be in serious trouble if this was for hundreds of USD.So I believe your WXT implementation on Stellar should reject "technically impossible" transactions and not allow them to occur.Do you agree?Regards,Nick |   | Nicholas MorterSep 2, 13:25 EESTYuliia,Every other time I have tried to do an XLM --> 'some other token' operation that was impossible I got a message (No path exists ...).But not for this operation.The funds left my external wallet and just disappeared.I am not worried about these particular transactions as it came to a few cents so we can let this particular case drop.However, I or a future user would be in serious trouble if this was for hundreds of USD.So I believe your WXT implementation on Stellar should reject "technically impossible" transactions and not allow them to occur.Do you agree?Regards,Nick | Yuliia Petrenko (Wirex)Sep 2, 12:22 EESTDear Nicholas!Thank you for the screenshot. I have checked and, as I can see, you've tried to convert the XLM form external wallet to WXT on Wirex wallet. Please be advised, though we continuously improve our functionality, this transaction is technically impossible at the moment; I am sorry for the inconvenience. You would need to transfer the funds to XLM address and convert to WXT within your Wirex account.Please let me know if I can assist you further.Best regards,Yuliia,Customer support representativeIf you have any additional questions, please visit our Help Center: https://help.wirexapp.comIn case your issue requires immediate escalation to our management or senior support, do not hesitate contacting us at supportescalations@wirexapp.com directly. |   | Yuliia Petrenko (Wirex)Sep 2, 12:22 EESTDear Nicholas!Thank you for the screenshot. I have checked and, as I can see, you've tried to convert the XLM form external wallet to WXT on Wirex wallet. Please be advised, though we continuously improve our functionality, this transaction is technically impossible at the moment; I am sorry for the inconvenience. You would need to transfer the funds to XLM address and convert to WXT within your Wirex account.Please let me know if I can assist you further.Best regards,Yuliia,Customer support representativeIf you have any additional questions, please visit our Help Center: https://help.wirexapp.comIn case your issue requires immediate escalation to our management or senior support, do not hesitate contacting us at supportescalations@wirexapp.com directly. | Nicholas MorterSep 1, 23:12 EESTOn Sun, Sep 1, 2019 at 4:16 PM Yuliia Petrenko (Wirex) wrote:##- Please type your reply above this line -##Your request (1012794) has been updated. To add additional comments, reply to this email.Yuliia Petrenko (Wirex)Sep 1, 17:16 EESTHello Nicholas!Thank you for contacting Wirex Support Team.My name is Yuliia, and I am here to assist.Could you please kindly send a screenshot of the mentioned transactions?Thank you in advance!Best regards,Yuliia,Customer support representativeIf you have any additional questions, please visit our Help Center: https://help.wirexapp.comIn case your issue requires immediate escalation to our management or senior support, do not hesitate contacting us at supportescalations@wirexapp.com directly.Nicholas MorterAug 31, 03:31 EESTAdding Funds to WXT token giving the stellar account and the memoI make two transfers to test WXT via Stellar.1. The first was for 1 WXT and it did not arrivetrxId: e74dca100f3badeb5764ba4f3e514081998006e588f2a51602b68b0b8f13661e2. The second was for 17 WXT and it did not arrivetrxId: 2430ca7fa245e30aca5d794d00499698a3571ff00325713389adbbac1a768f1cMy transferring wallet shows this as sent and so does the transaction id.Small amounts of XLM were successfully transferred.Can you let me know what is going wrong?Kind regards,The Wirex Team© Copyright 2019 Wirex™ Limited, 9 Devonshire Square, London EC2M 4YF, UK. All rights reserved.Help centre (https://wirexapp.com/help) · Privacy policy (https://wirexapp.com/privacy-data-retention)This email is a service from Wirex. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Wirex&utm_medium=poweredbyzendesk&utm_source=email-notification)[XZ3VO8-PMOK]Attachment(s)image.pngimage.pngimage.png |   | Nicholas MorterSep 1, 23:12 EESTOn Sun, Sep 1, 2019 at 4:16 PM Yuliia Petrenko (Wirex) wrote:##- Please type your reply above this line -##Your request (1012794) has been updated. To add additional comments, reply to this email.Yuliia Petrenko (Wirex)Sep 1, 17:16 EESTHello Nicholas!Thank you for contacting Wirex Support Team.My name is Yuliia, and I am here to assist.Could you please kindly send a screenshot of the mentioned transactions?Thank you in advance!Best regards,Yuliia,Customer support representativeIf you have any additional questions, please visit our Help Center: https://help.wirexapp.comIn case your issue requires immediate escalation to our management or senior support, do not hesitate contacting us at supportescalations@wirexapp.com directly.Nicholas MorterAug 31, 03:31 EESTAdding Funds to WXT token giving the stellar account and the memoI make two transfers to test WXT via Stellar.1. The first was for 1 WXT and it did not arrivetrxId: e74dca100f3badeb5764ba4f3e514081998006e588f2a51602b68b0b8f13661e2. The second was for 17 WXT and it did not arrivetrxId: 2430ca7fa245e30aca5d794d00499698a3571ff00325713389adbbac1a768f1cMy transferring wallet shows this as sent and so does the transaction id.Small amounts of XLM were successfully transferred.Can you let me know what is going wrong?Kind regards,The Wirex Team© Copyright 2019 Wirex™ Limited, 9 Devonshire Square, London EC2M 4YF, UK. All rights reserved.Help centre (https://wirexapp.com/help) · Privacy policy (https://wirexapp.com/privacy-data-retention)This email is a service from Wirex. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Wirex&utm_medium=poweredbyzendesk&utm_source=email-notification)[XZ3VO8-PMOK]Attachment(s)image.pngimage.pngimage.png | Nicholas MorterSep 1, 23:05 EEST##- Please type your reply above this line -##Your request (1012794) has been updated. To add additional comments, reply to this email.Yuliia Petrenko (Wirex)Sep 1, 17:16 EESTHello Nicholas!Thank you for contacting Wirex Support Team.My name is Yuliia, and I am here to assist.Could you please kindly send a screenshot of the mentioned transactions?Thank you in advance!Best regards,Yuliia,Customer support representativeIf you have any additional questions, please visit our Help Center: https://help.wirexapp.comIn case your issue requires immediate escalation to our management or senior support, do not hesitate contacting us at supportescalations@wirexapp.com directly.Nicholas MorterAug 31, 03:31 EESTAdding Funds to WXT token giving the stellar account and the memoI make two transfers to test WXT via Stellar.1. The first was for 1 WXT and it did not arrivetrxId: e74dca100f3badeb5764ba4f3e514081998006e588f2a51602b68b0b8f13661e2. The second was for 17 WXT and it did not arrivetrxId: 2430ca7fa245e30aca5d794d00499698a3571ff00325713389adbbac1a768f1cMy transferring wallet shows this as sent and so does the transaction id.Small amounts of XLM were successfully transferred.Can you let me know what is going wrong?Kind regards,The Wirex Team© Copyright 2019 Wirex™ Limited, 9 Devonshire Square, London EC2M 4YF, UK. All rights reserved.Help centre (https://wirexapp.com/help) · Privacy policy (https://wirexapp.com/privacy-data-retention)This email is a service from Wirex. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Wirex&utm_medium=poweredbyzendesk&utm_source=email-notification)[XZ3VO8-PMOK]Attachment(s)image.pngimage.png |   | Nicholas MorterSep 1, 23:05 EEST##- Please type your reply above this line -##Your request (1012794) has been updated. To add additional comments, reply to this email.Yuliia Petrenko (Wirex)Sep 1, 17:16 EESTHello Nicholas!Thank you for contacting Wirex Support Team.My name is Yuliia, and I am here to assist.Could you please kindly send a screenshot of the mentioned transactions?Thank you in advance!Best regards,Yuliia,Customer support representativeIf you have any additional questions, please visit our Help Center: https://help.wirexapp.comIn case your issue requires immediate escalation to our management or senior support, do not hesitate contacting us at supportescalations@wirexapp.com directly.Nicholas MorterAug 31, 03:31 EESTAdding Funds to WXT token giving the stellar account and the memoI make two transfers to test WXT via Stellar.1. The first was for 1 WXT and it did not arrivetrxId: e74dca100f3badeb5764ba4f3e514081998006e588f2a51602b68b0b8f13661e2. The second was for 17 WXT and it did not arrivetrxId: 2430ca7fa245e30aca5d794d00499698a3571ff00325713389adbbac1a768f1cMy transferring wallet shows this as sent and so does the transaction id.Small amounts of XLM were successfully transferred.Can you let me know what is going wrong?Kind regards,The Wirex Team© Copyright 2019 Wirex™ Limited, 9 Devonshire Square, London EC2M 4YF, UK. All rights reserved.Help centre (https://wirexapp.com/help) · Privacy policy (https://wirexapp.com/privacy-data-retention)This email is a service from Wirex. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Wirex&utm_medium=poweredbyzendesk&utm_source=email-notification)[XZ3VO8-PMOK]Attachment(s)image.pngimage.png
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Yuliia Petrenko (Wirex)Sep 2, 17:18 EESTDear Nicholas!I completely agree with you; it would be more correct to have the transaction declined initially and this would prevent and protect our customers from potential losses. I completely understand your reaction; in your position, I would feel the same. Please kindly mind that we would be more than happy to provide you with the uninterrupted service and we are working on improvements every day. However, some things might work not as they should and that is what we are here for. We will take care of the case and do all the required steps to prevent a similar situation in the future.I would also suggest you contact the sender's platform on this matter.Please accept my sincerest apologies on behalf of Wirex for the situation.Should any questions ever arise, do not hesitate t contact me back and I will reply immediately!Best regards,Yuliia,Customer support representativeIf you have any additional questions, please visit our Help Center: https://help.wirexapp.comIn case your issue requires immediate escalation to our management or senior support, do not hesitate contacting us at supportescalations@wirexapp.com directly. |   | Yuliia Petrenko (Wirex)Sep 2, 17:18 EESTDear Nicholas!I completely agree with you; it would be more correct to have the transaction declined initially and this would prevent and protect our customers from potential losses. I completely understand your reaction; in your position, I would feel the same. Please kindly mind that we would be more than happy to provide you with the uninterrupted service and we are working on improvements every day. However, some things might work not as they should and that is what we are here for. We will take care of the case and do all the required steps to prevent a similar situation in the future.I would also suggest you contact the sender's platform on this matter.Please accept my sincerest apologies on behalf of Wirex for the situation.Should any questions ever arise, do not hesitate t contact me back and I will reply immediately!Best regards,Yuliia,Customer support representativeIf you have any additional questions, please visit our Help Center: https://help.wirexapp.comIn case your issue requires immediate escalation to our management or senior support, do not hesitate contacting us at supportescalations@wirexapp.com directly.
  | Yuliia Petrenko (Wirex)Sep 2, 17:18 EESTDear Nicholas!I completely agree with you; it would be more correct to have the transaction declined initially and this would prevent and protect our customers from potential losses. I completely understand your reaction; in your position, I would feel the same. Please kindly mind that we would be more than happy to provide you with the uninterrupted service and we are working on improvements every day. However, some things might work not as they should and that is what we are here for. We will take care of the case and do all the required steps to prevent a similar situation in the future.I would also suggest you contact the sender's platform on this matter.Please accept my sincerest apologies on behalf of Wirex for the situation.Should any questions ever arise, do not hesitate t contact me back and I will reply immediately!Best regards,Yuliia,Customer support representativeIf you have any additional questions, please visit our Help Center: https://help.wirexapp.comIn case your issue requires immediate escalation to our management or senior support, do not hesitate contacting us at supportescalations@wirexapp.com directly.
Nicholas MorterSep 2, 13:25 EESTYuliia,Every other time I have tried to do an XLM --> 'some other token' operation that was impossible I got a message (No path exists ...).But not for this operation.The funds left my external wallet and just disappeared.I am not worried about these particular transactions as it came to a few cents so we can let this particular case drop.However, I or a future user would be in serious trouble if this was for hundreds of USD.So I believe your WXT implementation on Stellar should reject "technically impossible" transactions and not allow them to occur.Do you agree?Regards,Nick |   | Nicholas MorterSep 2, 13:25 EESTYuliia,Every other time I have tried to do an XLM --> 'some other token' operation that was impossible I got a message (No path exists ...).But not for this operation.The funds left my external wallet and just disappeared.I am not worried about these particular transactions as it came to a few cents so we can let this particular case drop.However, I or a future user would be in serious trouble if this was for hundreds of USD.So I believe your WXT implementation on Stellar should reject "technically impossible" transactions and not allow them to occur.Do you agree?Regards,Nick
  | Nicholas MorterSep 2, 13:25 EESTYuliia,Every other time I have tried to do an XLM --> 'some other token' operation that was impossible I got a message (No path exists ...).But not for this operation.The funds left my external wallet and just disappeared.I am not worried about these particular transactions as it came to a few cents so we can let this particular case drop.However, I or a future user would be in serious trouble if this was for hundreds of USD.So I believe your WXT implementation on Stellar should reject "technically impossible" transactions and not allow them to occur.Do you agree?Regards,Nick
Yuliia Petrenko (Wirex)Sep 2, 12:22 EESTDear Nicholas!Thank you for the screenshot. I have checked and, as I can see, you've tried to convert the XLM form external wallet to WXT on Wirex wallet. Please be advised, though we continuously improve our functionality, this transaction is technically impossible at the moment; I am sorry for the inconvenience. You would need to transfer the funds to XLM address and convert to WXT within your Wirex account.Please let me know if I can assist you further.Best regards,Yuliia,Customer support representativeIf you have any additional questions, please visit our Help Center: https://help.wirexapp.comIn case your issue requires immediate escalation to our management or senior support, do not hesitate contacting us at supportescalations@wirexapp.com directly. |   | Yuliia Petrenko (Wirex)Sep 2, 12:22 EESTDear Nicholas!Thank you for the screenshot. I have checked and, as I can see, you've tried to convert the XLM form external wallet to WXT on Wirex wallet. Please be advised, though we continuously improve our functionality, this transaction is technically impossible at the moment; I am sorry for the inconvenience. You would need to transfer the funds to XLM address and convert to WXT within your Wirex account.Please let me know if I can assist you further.Best regards,Yuliia,Customer support representativeIf you have any additional questions, please visit our Help Center: https://help.wirexapp.comIn case your issue requires immediate escalation to our management or senior support, do not hesitate contacting us at supportescalations@wirexapp.com directly.
  | Yuliia Petrenko (Wirex)Sep 2, 12:22 EESTDear Nicholas!Thank you for the screenshot. I have checked and, as I can see, you've tried to convert the XLM form external wallet to WXT on Wirex wallet. Please be advised, though we continuously improve our functionality, this transaction is technically impossible at the moment; I am sorry for the inconvenience. You would need to transfer the funds to XLM address and convert to WXT within your Wirex account.Please let me know if I can assist you further.Best regards,Yuliia,Customer support representativeIf you have any additional questions, please visit our Help Center: https://help.wirexapp.comIn case your issue requires immediate escalation to our management or senior support, do not hesitate contacting us at supportescalations@wirexapp.com directly.
Nicholas MorterSep 1, 23:12 EESTOn Sun, Sep 1, 2019 at 4:16 PM Yuliia Petrenko (Wirex) wrote:##- Please type your reply above this line -##Your request (1012794) has been updated. To add additional comments, reply to this email.Yuliia Petrenko (Wirex)Sep 1, 17:16 EESTHello Nicholas!Thank you for contacting Wirex Support Team.My name is Yuliia, and I am here to assist.Could you please kindly send a screenshot of the mentioned transactions?Thank you in advance!Best regards,Yuliia,Customer support representativeIf you have any additional questions, please visit our Help Center: https://help.wirexapp.comIn case your issue requires immediate escalation to our management or senior support, do not hesitate contacting us at supportescalations@wirexapp.com directly.Nicholas MorterAug 31, 03:31 EESTAdding Funds to WXT token giving the stellar account and the memoI make two transfers to test WXT via Stellar.1. The first was for 1 WXT and it did not arrivetrxId: e74dca100f3badeb5764ba4f3e514081998006e588f2a51602b68b0b8f13661e2. The second was for 17 WXT and it did not arrivetrxId: 2430ca7fa245e30aca5d794d00499698a3571ff00325713389adbbac1a768f1cMy transferring wallet shows this as sent and so does the transaction id.Small amounts of XLM were successfully transferred.Can you let me know what is going wrong?Kind regards,The Wirex Team© Copyright 2019 Wirex™ Limited, 9 Devonshire Square, London EC2M 4YF, UK. All rights reserved.Help centre (https://wirexapp.com/help) · Privacy policy (https://wirexapp.com/privacy-data-retention)This email is a service from Wirex. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Wirex&utm_medium=poweredbyzendesk&utm_source=email-notification)[XZ3VO8-PMOK]Attachment(s)image.pngimage.pngimage.png |   | Nicholas MorterSep 1, 23:12 EESTOn Sun, Sep 1, 2019 at 4:16 PM Yuliia Petrenko (Wirex) wrote:##- Please type your reply above this line -##Your request (1012794) has been updated. To add additional comments, reply to this email.Yuliia Petrenko (Wirex)Sep 1, 17:16 EESTHello Nicholas!Thank you for contacting Wirex Support Team.My name is Yuliia, and I am here to assist.Could you please kindly send a screenshot of the mentioned transactions?Thank you in advance!Best regards,Yuliia,Customer support representativeIf you have any additional questions, please visit our Help Center: https://help.wirexapp.comIn case your issue requires immediate escalation to our management or senior support, do not hesitate contacting us at supportescalations@wirexapp.com directly.Nicholas MorterAug 31, 03:31 EESTAdding Funds to WXT token giving the stellar account and the memoI make two transfers to test WXT via Stellar.1. The first was for 1 WXT and it did not arrivetrxId: e74dca100f3badeb5764ba4f3e514081998006e588f2a51602b68b0b8f13661e2. The second was for 17 WXT and it did not arrivetrxId: 2430ca7fa245e30aca5d794d00499698a3571ff00325713389adbbac1a768f1cMy transferring wallet shows this as sent and so does the transaction id.Small amounts of XLM were successfully transferred.Can you let me know what is going wrong?Kind regards,The Wirex Team© Copyright 2019 Wirex™ Limited, 9 Devonshire Square, London EC2M 4YF, UK. All rights reserved.Help centre (https://wirexapp.com/help) · Privacy policy (https://wirexapp.com/privacy-data-retention)This email is a service from Wirex. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Wirex&utm_medium=poweredbyzendesk&utm_source=email-notification)[XZ3VO8-PMOK]Attachment(s)image.pngimage.pngimage.png
  | Nicholas MorterSep 1, 23:12 EESTOn Sun, Sep 1, 2019 at 4:16 PM Yuliia Petrenko (Wirex) wrote:##- Please type your reply above this line -##Your request (1012794) has been updated. To add additional comments, reply to this email.Yuliia Petrenko (Wirex)Sep 1, 17:16 EESTHello Nicholas!Thank you for contacting Wirex Support Team.My name is Yuliia, and I am here to assist.Could you please kindly send a screenshot of the mentioned transactions?Thank you in advance!Best regards,Yuliia,Customer support representativeIf you have any additional questions, please visit our Help Center: https://help.wirexapp.comIn case your issue requires immediate escalation to our management or senior support, do not hesitate contacting us at supportescalations@wirexapp.com directly.Nicholas MorterAug 31, 03:31 EESTAdding Funds to WXT token giving the stellar account and the memoI make two transfers to test WXT via Stellar.1. The first was for 1 WXT and it did not arrivetrxId: e74dca100f3badeb5764ba4f3e514081998006e588f2a51602b68b0b8f13661e2. The second was for 17 WXT and it did not arrivetrxId: 2430ca7fa245e30aca5d794d00499698a3571ff00325713389adbbac1a768f1cMy transferring wallet shows this as sent and so does the transaction id.Small amounts of XLM were successfully transferred.Can you let me know what is going wrong?Kind regards,The Wirex Team© Copyright 2019 Wirex™ Limited, 9 Devonshire Square, London EC2M 4YF, UK. All rights reserved.Help centre (https://wirexapp.com/help) · Privacy policy (https://wirexapp.com/privacy-data-retention)This email is a service from Wirex. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Wirex&utm_medium=poweredbyzendesk&utm_source=email-notification)[XZ3VO8-PMOK]Attachment(s)image.pngimage.pngimage.png
Nicholas MorterSep 1, 23:05 EEST##- Please type your reply above this line -##Your request (1012794) has been updated. To add additional comments, reply to this email.Yuliia Petrenko (Wirex)Sep 1, 17:16 EESTHello Nicholas!Thank you for contacting Wirex Support Team.My name is Yuliia, and I am here to assist.Could you please kindly send a screenshot of the mentioned transactions?Thank you in advance!Best regards,Yuliia,Customer support representativeIf you have any additional questions, please visit our Help Center: https://help.wirexapp.comIn case your issue requires immediate escalation to our management or senior support, do not hesitate contacting us at supportescalations@wirexapp.com directly.Nicholas MorterAug 31, 03:31 EESTAdding Funds to WXT token giving the stellar account and the memoI make two transfers to test WXT via Stellar.1. The first was for 1 WXT and it did not arrivetrxId: e74dca100f3badeb5764ba4f3e514081998006e588f2a51602b68b0b8f13661e2. The second was for 17 WXT and it did not arrivetrxId: 2430ca7fa245e30aca5d794d00499698a3571ff00325713389adbbac1a768f1cMy transferring wallet shows this as sent and so does the transaction id.Small amounts of XLM were successfully transferred.Can you let me know what is going wrong?Kind regards,The Wirex Team© Copyright 2019 Wirex™ Limited, 9 Devonshire Square, London EC2M 4YF, UK. All rights reserved.Help centre (https://wirexapp.com/help) · Privacy policy (https://wirexapp.com/privacy-data-retention)This email is a service from Wirex. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Wirex&utm_medium=poweredbyzendesk&utm_source=email-notification)[XZ3VO8-PMOK]Attachment(s)image.pngimage.png |   | Nicholas MorterSep 1, 23:05 EEST##- Please type your reply above this line -##Your request (1012794) has been updated. To add additional comments, reply to this email.Yuliia Petrenko (Wirex)Sep 1, 17:16 EESTHello Nicholas!Thank you for contacting Wirex Support Team.My name is Yuliia, and I am here to assist.Could you please kindly send a screenshot of the mentioned transactions?Thank you in advance!Best regards,Yuliia,Customer support representativeIf you have any additional questions, please visit our Help Center: https://help.wirexapp.comIn case your issue requires immediate escalation to our management or senior support, do not hesitate contacting us at supportescalations@wirexapp.com directly.Nicholas MorterAug 31, 03:31 EESTAdding Funds to WXT token giving the stellar account and the memoI make two transfers to test WXT via Stellar.1. The first was for 1 WXT and it did not arrivetrxId: e74dca100f3badeb5764ba4f3e514081998006e588f2a51602b68b0b8f13661e2. The second was for 17 WXT and it did not arrivetrxId: 2430ca7fa245e30aca5d794d00499698a3571ff00325713389adbbac1a768f1cMy transferring wallet shows this as sent and so does the transaction id.Small amounts of XLM were successfully transferred.Can you let me know what is going wrong?Kind regards,The Wirex Team© Copyright 2019 Wirex™ Limited, 9 Devonshire Square, London EC2M 4YF, UK. All rights reserved.Help centre (https://wirexapp.com/help) · Privacy policy (https://wirexapp.com/privacy-data-retention)This email is a service from Wirex. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Wirex&utm_medium=poweredbyzendesk&utm_source=email-notification)[XZ3VO8-PMOK]Attachment(s)image.pngimage.png
  | Nicholas MorterSep 1, 23:05 EEST##- Please type your reply above this line -##Your request (1012794) has been updated. To add additional comments, reply to this email.Yuliia Petrenko (Wirex)Sep 1, 17:16 EESTHello Nicholas!Thank you for contacting Wirex Support Team.My name is Yuliia, and I am here to assist.Could you please kindly send a screenshot of the mentioned transactions?Thank you in advance!Best regards,Yuliia,Customer support representativeIf you have any additional questions, please visit our Help Center: https://help.wirexapp.comIn case your issue requires immediate escalation to our management or senior support, do not hesitate contacting us at supportescalations@wirexapp.com directly.Nicholas MorterAug 31, 03:31 EESTAdding Funds to WXT token giving the stellar account and the memoI make two transfers to test WXT via Stellar.1. The first was for 1 WXT and it did not arrivetrxId: e74dca100f3badeb5764ba4f3e514081998006e588f2a51602b68b0b8f13661e2. The second was for 17 WXT and it did not arrivetrxId: 2430ca7fa245e30aca5d794d00499698a3571ff00325713389adbbac1a768f1cMy transferring wallet shows this as sent and so does the transaction id.Small amounts of XLM were successfully transferred.Can you let me know what is going wrong?Kind regards,The Wirex Team© Copyright 2019 Wirex™ Limited, 9 Devonshire Square, London EC2M 4YF, UK. All rights reserved.Help centre (https://wirexapp.com/help) · Privacy policy (https://wirexapp.com/privacy-data-retention)This email is a service from Wirex. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Wirex&utm_medium=poweredbyzendesk&utm_source=email-notification)[XZ3VO8-PMOK]Attachment(s)image.pngimage.png
Kind regards,
The Wirex Te

The issue names no repository files, tests, or entry points. Start by reviewing the two Stellar transaction IDs and determining whether this repository owns the XLM-to-WXT transfer path; the issue is only complete once an actionable project change and a verifiable rejection or delivery behavior are identified.

Written by the indexing model from the issue text.