keybase / keybase/client

Error signing into new account on Mac desktop client

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#18,257 12 comments 3 reactions 0 assignees View on GitHub
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Description

Keybase GUI Version: 4.1.0-20190612165948+952fee6c59

When trying to sign into a new Keybase profile on the Mac desktop client, I'm getting this error:

![Screen Shot 2019-07-03 at 13 37 42](https://user-images.githubusercontent.com/52510338/60623569-d32bdb00-9d97-11e9-951b-484d22ba9aca.png)

THERE WAS AN ERROR PROVISIONING
Secret store not functional: error while retrieving secret: Secret store error: No secret found for test_ss_tg45obsu Error code 218: GENERIC in method keybase.1.login.login

Each time, the 8 symbols after "test_ss_" are different. There is one account my computer remembers, which is unrecoverable, and I seemingly can't add my new account, so I'm unable to use the desktop client at all. I have tried deleting the app and reinstalling a few times.

Contributor guide

No contributing guide indexed for this repository

Research direction

Reproduce the sign-in failure on the Mac desktop client using version 4.1.0-20190612165948+952fee6c59, then trace the keybase.1.login.login provisioning path and its secret-store error. Done means a new Keybase profile can sign in without the “THERE WAS AN ERROR PROVISIONING” message.

Written by the indexing model from the issue text.

Assessment

Tech stack
macos
Domain
authentication, desktop
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
35/100

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