keybase / keybase/client

Keybase drive is unavailable

Open
#11,890 7 comments 1 reaction 0 assignees View on GitHub
Dominant language
Go
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Description

For some reason the Keybase drive isn't accessible on my Windows 10 computer. The drive shows up in File Explorer, but when I click it I get the following error message:
![screenshot1](https://user-images.githubusercontent.com/8941730/40155215-6f71af6c-5960-11e8-92fc-a606a8b54c64.png)

I've tried rebooting my computer multiple times, uninstalling and reinstalling Keybase, and changing the drive letter using the following command line: `keybase kbfsmount set x` (and rebooting again). Nothing has worked.

I can still access my Keybase files from my iPhone app (although I can't edit them since the app doesn't support that yet), and on my computer in the Keybase app the files still show up (but if I click on the three dots to the right and select "Show In Explorer" nothing happens).

![screenshot2](https://user-images.githubusercontent.com/8941730/40155320-161632a2-5961-11e8-8189-33437e064005.png)

Please help me fix this ASAP. Thanks.

my log id: bed6c9db6c08d30b1c5ebb1c

Contributor guide

No contributing guide indexed for this repository

Research direction

Start by examining the Windows Keybase drive failure using the supplied log id, bed6c9db6c08d30b1c5ebb1c, and the reported Explorer behavior. Done means identifying the cause and restoring access to the mounted Keybase drive and the “Show In Explorer” action on Windows 10.

Written by the indexing model from the issue text.

Assessment

Tech stack
go
Domain
operating-systems
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
20/100

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