keybase / keybase/client

MacOS app's "Report a Bug" menu might encourage duplicates

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Description

The 'report a bug' menu option in the Mac GUI app just opens a new bug report. There's no encouragement to search for similar bugs first. Perhaps the autofilled text could be more verbose, or perhaps GitHub bug report templates could be used. As a user, searching for a bug report similar to the issue I'm experiencing is very difficult: there are 1955 open issues right now and I had to do some pretty sophisticated searching to find issues related to mine. Perhaps this is a result of too many bug reports; as a casual observer I'm not sure whether there are a lot of duplicates or not, but at 1995 open issues it's probably hard not to file duplicates.

Keybase GUI Version: 1.0.47-20180410052738+f705a9510f

Contributor guide

No contributing guide indexed for this repository

Research direction

Inspect the Mac GUI app's “Report a Bug” menu and the autofilled report text first. Compare the proposed approaches—more verbose autofill versus GitHub bug templates—and define one path that encourages searching for similar issues before filing. Done means the selected flow provides clear duplicate-report guidance.

Written by the indexing model from the issue text.

Assessment

Tech stack
macos
Domain
desktop
Issue type
Feature
Difficulty
5/5
Estimated time
Over a week
Activity status
Stale
Clarity
Needs clarification
Newbie friendliness
30/100

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