File edits do not show up on Windows device after saving on OS X device (in Team folder)

I was testing file edits on a Word doc with someone who has a Macbook, and although I saw the first save, once I started adding to the doc and also saving on my end (on Windows), I no longer saw other subsequent edits from the Macbook.

> **Example of doc contents:**
>
> Hey guys! [saved from Macbook - showed up on Windows]
>
> Testing another comment [saved from Windows]
>
> [waited for subsequent saves from Macbook to show up after closing and reopening doc multiple times on Windows.....]
>
> Comment1 from Macbook [did not show up on Windows]
>
> One more comment [saved from Windows - did not show up on Macbook]
>
> Comment2 from Macbook [did not show up on Windows]
>
> [waited again for subsequent saves to show up but they never did]

There were also no new conflicting files in the team folder. Anyone else experience issues with collaboration on files using team folders? This is super important to us as we'd like to use Keybase for file collaboration on a regular basis.

my log id: 4fe024ce600d02d680bfc01c

Start with the reported Windows and OS X Team folder workflow and the supplied log ID 4fe024ce600d02d680bfc01c. Reproduce edits to a Word document from both devices and determine whether later saves propagate in both directions. Done means subsequent saves appear on the other device without requiring conflicting files.

Written by the indexing model from the issue text.