Unable to update on Windows 10
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Description
Keybase GUI Version: 1.0.40-20180123114110+895471b
my log id: 93ad98c42163c673de7e631c
Unable to update and apparently unable to uninstall enough that I can do a clean install. The first or nth time this happened I manually uninstalled, but the problem persists, as in
Series of dialog boxes:
The path 'C:\Users\xyzzy\AppData\Local\Package Cache{yadayada}v1.0.39.39\Keybase.msi' cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'Keybase.msi' in a folder from which you can install the product Keybase Apps.
The older version of Keybase Apps cannot be removed. Contact your technical support group.
Setup Failed
One or more issues caused the setup to fail. Please fix the issues and then retry setup. For more information see the log file.
0x80070643 - Fatal error during installation.
Contributor guide
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First steps
- Read the whole issue, then the project's contributing guide.
- Comment on the issue to say you are picking it up — it saves two people doing the same work.
- Fork the repository and make your change on a branch.
- Open a pull request that references the issue number.
Research direction
No repository file, test, or entry point is named. Start by examining the supplied log ID and the Windows installer errors, then identify the installation or uninstall path involved; done means the application can update or be cleanly uninstalled and reinstalled on Windows 10.
Written by the indexing model from the issue text.
Assessment
- Domain
- desktop
- Issue type
- Bug
- Difficulty
- 4/5
- Estimated time
- 3-5 days
- Activity status
- Stale
- Clarity
- Needs clarification
- Newbie friendliness
- 15/100