immense / immense/Remotely

Cannot Start Remote Control Session -- Manjaro KDE

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#917 2 comments 0 reactions 0 assignees View on GitHub

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Dominant language
C#
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Description

Describe the bug
When launching a screen control session to a Manjaro KDE desktop installation, the session cannot be started and an error appears.

To Reproduce
Steps to reproduce the behavior:

  1. Install the Remotely Agent on a Manjaro KDE client using the Deployment Script under /deploy.
  2. Confirm the client connects to the Remotely Server and appears as an online client.
  3. Click [client] > Actions > Remote Control.
  4. Remotely will say "Starting Remote Control" and then wait.
  5. After about 10-15 seconds, the above "Session failed to start" error will appear and the session will not start.

Remotely Version
Server (can be found on about page): 2024.07.16.1109
Agent (can be found in device card): 2024.07.16.1109

Expected Behavior
The remote control session should launch properly.

Screenshots
If applicable, add screenshots to help explain your problem.

image

Desktop (please complete the following information):

  • OS: Manjaro KDE 24.0.4 "Wynsdey"
  • Browser: Firefox 128.0

Additional Context

  • All other (Windows) clients work without issue. I have not tried on any other Linux installations, but can.
  • I know Remotely stores client logs in /var/log/remotely but I'm uncertain which ones should be included or what content of them should be redacted for security. Can provide on request.

Thank you! And thanks again for all of your hard work on this incredible application!
Ted

Contributor guide

No contributing guide indexed for this repository

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Reproduce the failure with the Remotely Agent deployed from /deploy on Manjaro KDE, then inspect the client logs under /var/log/remotely and identify where the remote-control session stops starting. Done means a Manjaro KDE client can launch a remote-control session successfully without the “Session failed to start” error.

Written by the indexing model from the issue text.

Assessment

Tech stack
csharp, linux
Domain
desktop
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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