Device ID is missing. Cant use Get support !

Good day, dear Remotely community,

I have been trying for days to use the "Get Support" function in a Resident Agents installation, but the server always says:

"Get Support
Device ID is missing. Please use a valid shortcut to the support page, which will include the device ID."

However, my URL is: https://remotely.url.domain/get-support?deviceID=XXXX-XXXX-XXXX-XXXX-XXXX

I am at a loss; no matter which device I try it on, it doesn't work! I tried updating Remotely, but there are no more updates available.
Here is a screenshot:

**Thank you for everyone who helps me!**

Start by reproducing the failure at the reported /get-support?deviceID=... URL and trace how the Get Support page receives and validates the device ID. No source files or tests are named in the issue. Done means a valid Resident Agents device ID is accepted and the support page loads without the missing-device error.

Written by the indexing model from the issue text.