immense / immense/Remotely

Black Screen Connecting to Ubuntu 22.04 LTS VM

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#834 5 comments 0 reactions 0 assignees View on GitHub

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Dominant language
C#
Stars
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Forks
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PR merge metrics
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Description

**Describe the bug**
Connecting to Ubuntu VM from WebUI connects, but presents a black screen, moving the mouse / typing on keyboard does not interact with the Ubuntu machine - Windows machines are working fine.

When connecting, and seeing a black screen, Ubuntu VM does get prompt to say 'Remote Control Active'.

**To Reproduce**
Steps to reproduce the behavior:
1. Go to 'List of devices in WebUI'
2. Click on 'Ubuntu VM'
3. Select Remote Control / View Only
4. See a black screen

**Remotely Version**
Server (can be found on about page): 2024.02.23.1927
Agent (can be found in device card): 2024.02.23.1927

**Expected Behavior**
Screen should load and see desktop of logged in user account

**Screenshots**
![image](https://github.com/immense/Remotely/assets/95704161/9feaeabd-35e4-49c7-a6db-116c227a9b7b)
![image](https://github.com/immense/Remotely/assets/95704161/3d41906f-1489-46f1-900e-3c26f13d9529)

**Desktop (please complete the following information):**
- OS: Windows
- Browser: Chrome
- Version: 121 and 122 tested

**Additional Context**
[LogFile_2024-03-04.log](https://github.com/immense/Remotely/files/14484558/LogFile_2024-03-04.log)
[Remote Log.txt](https://github.com/immense/Remotely/files/14484559/Remote.Log.txt)

- [X] I am running Remotely in Docker and not on my QNAP, Synology, or Internet Connected Toaster

Contributor guide

No contributing guide indexed for this repository

First steps

  1. Read the whole issue, then the project's contributing guide.
  2. Comment on the issue to say you are picking it up — it saves two people doing the same work.
  3. Fork the repository and make your change on a branch.
  4. Open a pull request that references the issue number.

Research direction

Start by reproducing the issue from the WebUI with the Ubuntu VM using Remote Control and View Only, then review the attached LogFile_2024-03-04.log and Remote Log.txt. Compare the Ubuntu behavior with a working Windows connection; done means the logged-in Ubuntu desktop renders and mouse and keyboard input work.

Written by the indexing model from the issue text.

Assessment

Tech stack
csharp, ubuntu
Domain
desktop, operating-systems
Issue type
Bug
Difficulty
4/5
Estimated time
3-5 days
Activity status
Stale
Clarity
Mostly clear
Newbie friendliness
35/100

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